KACE Systems Management Appliance
Gain complete control of your network-connected devices.
Comprehensive systems management for any network-connected device
Streamline IT asset management, secure network-connected devices, and service end-user systems more efficiently. It’s all possible with the industry’s only appliance-based comprehensive endpoint systems management solution built for growing organizations. With the KACE Systems Management Appliance (SMA), you can:
- Accurately inventory all hardware and software
- Reduce risk of security breaches with automated patching of mission-critical applications and operating systems
- Assure software license compliance
Easy to use and fast to implement, the KACE SMA gives you more time to innovate. How? By automating endpoint management and endpoint protection of your increasing variety and number of devices. And, to add more value to your endpoint systems management solution, explore KACE Essential Services.
Features & Add-ons
Save time while seeing exactly what is connected to your network. Discover and inventory all hardware and software network-wide, including laptops, desktops, servers, storage devices, Chromebooks, and network connected non-computer devices. Streamline inventory and asset management by eliminating manual maintenance, security, reporting and hardware refreshes.
Learn MoreEnsure software license compliance the KACE SMA’s inventory, asset management and compliance reporting capabilities. Accurately track and manage software assets and upgrade/downgrade rights with the Application Catalog. Own the entire software license management lifecycle with general availability, end-of-life dates, and manufacturer’s suggested retail price information for the most popular software titles.
Learn MoreGain more time in your day while securing your environment with automated patch management for operating systems and applications. Deploy patches from one of the largest patch libraries in the industry. Assess, identify and lock down endpoint security vulnerabilities.
Learn MoreRemotely distribute and install applications and digital assets to Windows, Mac and Linux computers and servers, eliminating the time and hassle of traveling to multiple locations. The remote replication share is easy to set up and maintain, and dramatically reduces the cost and complexity of software distribution across a multi-site organization.
Learn MoreGet comprehensive hardware and OS inventory and asset lifecycle management, integrated with help desk, for Chromebooks. Improve service desk efficiency with Chromebooks inventory integrated into ticketing and alerts.
Learn MoreImprove the user experience with an integrated service desk, as well as a user self-service portal that gives end users the ability to solve many basic requests. Provide service desk with granular SLA controls that are integrated with asset management processes and workflows. Integration with the KACE Go Mobile App gives remote access to both administrators and end users.
Learn MoreProvide server monitoring and management for more consistent availability of business-critical applications. Perform asset management and log monitoring of servers, integrated with alerts, reporting and service desk.
Learn MoreLeverage an integrated console for an easy-to-use, single-pane-of-glass administrative interface with a dynamic set of administrative functions.
Learn MoreAccess the KACE SMA from mobile devices using the KACE Go Mobile App and have the freedom to work wherever you’re most effective. The app also allows your end users to submit service desk tickets, access knowledge base and check on existing ticket status using their mobile devices.
Learn MoreChoose to deploy the KACE SMA as a physical or virtual appliance if your organization is looking for an on-premises solution, or as a hosted virtual appliance if you are interested in a hosted option.
Learn MoreAdd-ons
Maximize the effectiveness of your KACE appliances with these optional add-ons and support tools.
RayPackTM KACE Edition
Tranxition profile migration solution
JumpStart training
Contact a KACE sales representative for details.
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Home page
Inventory
Asset management
Chromebook inventory
Software distribution
Patch management
Server monitoring
Service desk
Specifications
The KACE SMA physical appliance has the following hardware specifications
KACE Systems Management Appliance
KACE Systems Deployment Appliance
Processor
One Intel® E5-2620V4, 2.1 GHz CPU
Two Intel E5-2620V4, 2.1 GHz CPU
Storage Capacity
1 TB
3.6 TB
Network Interface
Dual 1 Gigabit Ethernet Ports
Dual 10 Gigabit Ethernet Ports
Memory
16 GB
64 GB
Disk Drives
Two Hot Plug 1 TB, 7200 RPM SATA Hard Drives
Four Hot Plug 1.2 TB, 10000 RPM SAS Hard Drives
RAID Level
1
5
Power Supply Unit
Single, Auto Ranging, 550 W PSU
Redundant, Auto Ranging, 550 W PSU
Appliance Form Factor
1 RU
1 RU
Rack Mount Kit
Sliding rails for 19-inch, 4-post rack
Sliding rails for 19-inch, 4-post rack
The KACE SMA Agent is an application that can be installed on devices to enable device management through the KACE SMA. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.
Operating system
Details
Windows 10
Professional, Enterprise
Windows 8.1
Professional, Enterprise
Windows 8
Professional, Enterprise
Windows 7
Professional, Enterprise, Ultimate
Windows Vista™
Business, Enterprise, Ultimate
Windows XP SP3 (limited support)
Professional, Tablet PC Edition, Media Center Edition
Windows Server® 2012, 2012 R2, 2016
Foundation, Essentials, Standard*, Datacenter*
(*Cannot be running in Server Core mode)
Windows Server 2008
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition
Windows Server 2008 R2
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition
Windows Server 2003 SP1 or later (limited support)
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition
Mac OS X®
10.6 (Intel only) – 10.11
MacOS Sierra
10.12
Linux Red Hat® Linux AS and ES
Versions 6.x – 7.x, 32-bit and 64-bit architecture
Ubuntu®
Versions 14.04, 16.04, 32-bit and 64-bit architecture
SUSE® Linux Enterprise Server
Version 11 - 12, 32-bit and 64-bit architecture
*Cannot be running in Server Core mode.
Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:
- AIX®
- CentOS™
- Chrome™ OS
- Debian®
- Fedora®
- FreeBSD®
- HP-UX®
- Mac OS X
- MacOS Sierra
- Oracle® Enterprise Linux
- Red Hat
- SUSE
- Solaris®
- Ubuntu
- Windows
- Windows Server
To access the Virtual KACE Systems Management Appliance Administrator Console and User Console web-based user interfaces, use a monitor with a screen resolution of at least 1280 pixels by 800 pixels and one of the following web browser applications.
Browser
Details
Internet Explorer®
11.x or later
Microsoft Edge™
12.x or later
Firefox®
45.x or later
Safari®
7.x or later
Chrome™
49.x or later
Virtual KACE Systems Management Appliance software can be installed on virtual machines that meet the following requirements.
- Processor & Memory
Devices
Processor
Memory
0 - 1000
2 CPUs
4 GB RAM
1000 - 2000
4 CPUs
8 GB RAM
2000 - 4000
8 CPUs
16 GB RAM
4000 - 8000
16 CPUs
32 GB RAM
8000 - 16000
24 CPUs
64 GB RAM
- Network Interface
Devices
Network Interface Card
0 – 8000
1 Gigabit Ethernet Port
8000+
10 Gigabit Ethernet Port
- Available Disk Space
500 GB (minimum)/1 TB (larger installations)
- Media
DVD
- Server and Operating System
64-bit
- Virtualization Infrastructure Requirements
For VMware® installations:
- VMware ESX®/ESXi™ 5.5 or later
- Open Virtualization Format (OVF) 1.0
For Microsoft® Hyper-V® installations:
- Windows Server® 2012/2012 R2 with Hyper-V
- Hyper-V Server 2012/2012 R2
The KACE SMA Agent is an application that can be installed on devices to enable device management through the KACE SMA. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.
Operating system
Details
Windows 10
Professional, Enterprise
Windows 8.1
Professional, Enterprise
Windows 8
Professional, Enterprise
Windows 7
Professional, Enterprise, Ultimate
Windows Vista™
Business, Enterprise, Ultimate
Windows XP SP3 (limited support)
Professional, Tablet PC Edition, Media Center Edition
Windows Server® 2012, 2012 R2, 2016
Foundation, Essentials, Standard*, Datacenter*
(*Cannot be running in Server Core mode)
Windows Server 2008
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition
Windows Server 2008 R2
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition
Windows Server 2003 SP1 or later (limited support)
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition
Mac OS X®
10.6 (Intel only) – 10.11
MacOS Sierra
10.12
Linux Red Hat® Linux AS and ES
Versions 6.x – 7.x, 32-bit and 64-bit architecture
Ubuntu®
Versions 14.04, 16.04, 32-bit and 64-bit architecture
SUSE® Linux Enterprise Server
Version 11 - 12, 32-bit and 64-bit architecture
*Cannot be running in Server Core mode.
Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:
- AIX®
- CentOS™
- Chrome™ OS
- Debian®
- Fedora®
- FreeBSD®
- HP-UX®
- Mac OS X
- MacOS Sierra
- Oracle® Enterprise Linux
- Red Hat
- SUSE
- Solaris®
- Ubuntu
- Windows
- Windows Server
To access the Virtual KACE Systems Management Appliance Administrator Console and User Console web-based user interfaces, use a monitor with a screen resolution of at least 1280 pixels by 800 pixels and one of the following web browser applications.
Browser
Details
Internet Explorer®
11.x or later
Microsoft Edge™
12.x or later
Firefox®
45.x or later
Safari®
7.x or later
Chrome™
49.x or later
Some KACE SMA features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.
- Features require a VPN connection:
- Wake-on-LAN.
- Network Discovery, including IP Scan, Active Directory ® scan, and NMAP scan.
- KACE Systems Management Appliance Agent provisioning from the appliance.
- Importing and exporting resources (file sharing is blocked by the Dell cloud firewall).
- FTP access to backup files (FTP access is blocked by the Dell cloud firewall).
- Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
- LDAP user and device labels.
- LDAP user authentication.
- LDAP user import.
- Active Directory single sign on for the Administrator Console and User Console.
- Email forwarding, used for Service Desk tickets and other email communications.
- In addition, the following User Console features are not supported in the cloud:
- Automatic software installations from the User Console (downloads are supported).
- The My Computer tab in the User Console.
- For more information, see the KACE Systems Management Appliance as a Service Setup Guide. Go to https://support.software.dell.com/k1000-systems-management-appliance/release-notes-guides to view documentation for the latest release.
The KACE SMA Agent is an application that can be installed on devices to enable device management through the KACE SMA. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.
Operating system
Details
Windows 10
Professional, Enterprise
Windows 8.1
Professional, Enterprise
Windows 8
Professional, Enterprise
Windows 7
Professional, Enterprise, Ultimate
Windows Vista™
Business, Enterprise, Ultimate
Windows XP SP3 (limited support)
Professional, Tablet PC Edition, Media Center Edition
Windows Server® 2012, 2012 R2, 2016
Foundation, Essentials, Standard*, Datacenter*
(*Cannot be running in Server Core mode)
Windows Server 2008
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition
Windows Server 2008 R2
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition
Windows Server 2003 SP1 or later (limited support)
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition
Mac OS X®
10.6 (Intel only) – 10.11
MacOS Sierra
10.12
Linux Red Hat® Linux AS and ES
Versions 6.x – 7.x, 32-bit and 64-bit architecture
Ubuntu®
Versions 14.04, 16.04, 32-bit and 64-bit architecture
SUSE® Linux Enterprise Server
Version 11 - 12, 32-bit and 64-bit architecture
*Cannot be running in Server Core mode.
Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:
- AIX®
- CentOS™
- Chrome™ OS
- Debian®
- Fedora®
- FreeBSD®
- HP-UX®
- Mac OS X
- MacOS Sierra
- Oracle® Enterprise Linux
- Red Hat
- SUSE
- Solaris®
- Ubuntu
- Windows
- Windows Server
To access the Virtual KACE Systems Management Appliance Administrator Console and User Console web-based user interfaces, use a monitor with a screen resolution of at least 1280 pixels by 800 pixels and one of the following web browser applications.
Browser
Details
Internet Explorer®
11.x or later
Microsoft Edge™
12.x or later
Firefox®
45.x or later
Safari®
7.x or later
Chrome™
49.x or later
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Support & Services
KACE Essential Services
Self-service tools will help you to install, configure and troubleshoot your KACE product.
Product Support
Self-service tools will help you to install, configure and troubleshoot your product.