KACE Systems Management Appliance

Gain complete control of your network-connected devices.

Comprehensive systems management for any network-connected device

Streamline IT asset management, secure network-connected devices, and service end-user systems more efficiently. It’s all possible with one of the industry’s easiest and most comprehensive endpoint systems management solutions, available as a virtual appliance or hosted solution. With the KACE Systems Management Appliance (SMA), you can:

Accurately inventory all hardware and software
Reduce risk of security breaches with automated patching of mission-critical applications and operating systems
Assure software license compliance

Easy to use and fast to implement, the KACE SMA gives you more time to innovate. How? By automating endpoint management and endpoint protection of your increasing variety and number of devices. And, to add more value to your endpoint systems management solution, explore KACE Essential Services.

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Features & Add-ons
Tour
Specifications
Resources
Support & Services

Features & Add-ons

Inventory and IT asset management

Save time while seeing exactly what is connected to your network. Discover and inventory all hardware and software network-wide, including laptops, desktops, servers, storage devices, Chromebooks, and network connected non-computer devices. Streamline inventory and asset management by eliminating manual maintenance, security, reporting and hardware refreshes.

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Software license management

Ensure software license compliance the KACE SMA’s inventory, asset management and compliance reporting capabilities. Accurately track and manage software assets and upgrade/downgrade rights with the Application Catalog. Own the entire software license management lifecycle with general availability, end-of-life dates, and manufacturer’s suggested retail price information for the most popular software titles.

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Patch management and security

Gain more time in your day while securing your environment with automated patch management for operating systems and applications. Deploy patches from one of the largest patch libraries in the industry. Assess, identify and lock down endpoint security vulnerabilities.

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Software distribution

Remotely distribute and install applications and digital assets to Windows, Mac and Linux computers and servers, eliminating the time and hassle of traveling to multiple locations. The remote replication share is easy to set up and maintain, and dramatically reduces the cost and complexity of software distribution across a multi-site organization.

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Chromebook management

Get comprehensive hardware and OS inventory and asset lifecycle management, integrated with help desk, for Chromebooks. Improve service desk efficiency with Chromebooks inventory integrated into ticketing and alerts.

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Service desk

Improve the user experience with an integrated service desk, as well as a user self-service portal that gives end users the ability to solve many basic requests. Provide service desk with granular SLA controls that are integrated with asset management processes and workflows. Integration with the KACE Go Mobile App gives remote access to both administrators and end users.

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Server management and monitoring

Provide server monitoring and management for more consistent availability of business-critical applications. Perform asset management and log monitoring of servers, integrated with alerts, reporting and service desk.

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Efficient systems administration

Leverage an integrated console for an easy-to-use, single-pane-of-glass administrative interface with a dynamic set of administrative functions.

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KACE Go Mobile App

Access the KACE SMA from mobile devices using the KACE Go Mobile App and have the freedom to work wherever you’re most effective. The app also allows your end users to submit service desk tickets, access knowledge base and check on existing ticket status using their mobile devices.

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Multiple deployment options

Choose to deploy the KACE SMA as an on-premises virtual appliance or as a hosted virtual appliance if you are interested in a hosted option.

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Add-ons

Maximize the effectiveness of your KACE appliances with these optional add-ons and support tools.

RayPack^TMKACE Edition

Package and repackage software applications with RayPack^TMKACE Edition. Get a one-year license of this powerful repackaging tool for creating customized application deployments.

Tranxition profile migration solution

Migrate user profiles on 50 systems free with Tranxition Migration Manager. This premium solution to user profile migration is fast, secure and supports a wide range of third party software applications.

JumpStart training

Join these web-based accelerated implementation and training program for KACE Endpoint Systems Management Appliances to master advanced systems management tasks quickly and effectively.

Contact a KACE sales representative for details.

Tour

Home page

See all the information you care about on one customizable home page.

Inventory

Discover and manage all connected systems and devices from a single source.

Monitoring

Monitor and manage assets across multiple platforms.

Reporting

Ensure compliance and accurate inventory with flexible reporting.

Software distribution

Distribute software packages with flexible options for priority and timing.

Patch management

Automate OS patching for Windows, MAC and leading third-party applications.

Scripting

Use built-in or custom scripts to manage actions in Windows, MAC or UNIX.

Service desk

Increase efficiency with service desk integrated with systems management.

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Specifications

Virtual Appliance Technical Specifications

Virtual machine system requirements

Virtual KACE Systems Management Appliance software can be installed on virtual machines that meet the following requirements.

Processor & Memory

Network Interface

Available Disk Space: 1 TB (minimum)/3 TB (larger installations)

Media: DVD

Server and Operating System: 64-bit

Virtualization Infrastructure Requirements

For VMware® installations:

VMware ESX®/ESXi™ 5.5 or later
Open Virtualization Format (OVF) 1.0

For Microsoft® Hyper-V® installations:

Windows Server® 2012/2012 R2 with Hyper-V
Hyper-V Server 2012/2012 R2

Operating system requirements for Agent-managed devices

The KACE SMA Agent is an application that can be installed on devices to enable device management through the KACE SMA. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.

Operating system

Details

Windows 10

Professional, Enterprise

Windows 8.1

Professional, Enterprise

Windows 8

Professional, Enterprise

Windows 7

Professional, Enterprise, Ultimate

Windows Vista™

Business, Enterprise, Ultimate

Windows XP SP3 (limited support)

Professional, Tablet PC Edition, Media Center Edition

Windows Server® 2012, 2012 R2, 2016

Foundation, Essentials, Standard*, Datacenter*
(*Cannot be running in Server Core mode)

Windows Server 2008

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition

Windows Server 2008 R2

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition

Windows Server 2003 SP1 or later (limited support)

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition

Windows Server 1709

Server Core

Mac OS X®

10.6 (Intel only) – 10.11

MacOS Sierra

10.12

Linux Red Hat® Linux AS and ES

Versions 6.x – 7.x, 32-bit and 64-bit architecture

Ubuntu®

Versions 14.04, 16.04, 32-bit and 64-bit architecture

SUSE® Linux Enterprise Server

Version 11 - 12, 32-bit and 64-bit architecture

*Cannot be running in Server Core mode.

Operating system requirements for Agentless management

Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:

AIX®
CentOS™
Chrome™ OS
Debian®
Fedora®

FreeBSD®
HP-UX®
Mac OS X
MacOS Sierra
Oracle® Enterprise Linux
Red Hat

SUSE
Solaris®
Ubuntu
Windows
Windows Server

Browser requirements for the web-based user interfaces

To access the Virtual KACE Systems Management Appliance Administrator Console and User Console web-based user interfaces, use a monitor with a screen resolution of at least 1280 pixels by 800 pixels and one of the following web browser applications.

Browser

Details

Internet Explorer®

11.x or later

Microsoft Edge™

12.x or later

Firefox®

45.x or later

Safari®

7.x or later

Chrome™

49.x or later

SaaS Technical Specifications

Feature requirements

Some KACE SMA features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.

Features require a VPN connection:

Wake-on-LAN.
Network Discovery, including IP Scan, Active Directory ® scan, and NMAP scan.
KACE Systems Management Appliance Agent provisioning from the appliance.
Importing and exporting resources (file sharing is blocked by the Dell cloud firewall).
FTP access to backup files (FTP access is blocked by the Dell cloud firewall).
Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
LDAP user and device labels.
LDAP user authentication.

LDAP user import.
Active Directory single sign on for the Administrator Console and User Console.
Email forwarding, used for Service Desk tickets and other email communications.
In addition, the following User Console features are not supported in the cloud:
Automatic software installations from the User Console (downloads are supported).
The My Computer tab in the User Console.
For more information, see the KACE Systems Management Appliance as a Service Setup Guide. Go to https://support.software.dell.com/k1000-systems-management-appliance/release-notes-guides to view documentation for the latest release.

Operating system requirements for Agent-managed devices

Operating system

Details

Windows 10

Professional, Enterprise

Windows 8.1

Professional, Enterprise

Windows 8

Professional, Enterprise

Windows 7

Professional, Enterprise, Ultimate

Windows Vista™

Business, Enterprise, Ultimate

Windows XP SP3 (limited support)

Professional, Tablet PC Edition, Media Center Edition

Windows Server® 2012, 2012 R2, 2016

Foundation, Essentials, Standard*, Datacenter*
(*Cannot be running in Server Core mode)

Windows Server 2008

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition

Windows Server 2008 R2

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition

Windows Server 2003 SP1 or later (limited support)

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition

Windows Server 1709

Server Core

Mac OS X®

10.6 (Intel only) – 10.11

MacOS Sierra

10.12

Linux Red Hat® Linux AS and ES

Versions 6.x – 7.x, 32-bit and 64-bit architecture

Ubuntu®

Versions 14.04, 16.04, 32-bit and 64-bit architecture

SUSE® Linux Enterprise Server

Version 11 - 12, 32-bit and 64-bit architecture

*Cannot be running in Server Core mode.

Operating system requirements for Agentless management

Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems: