KACE Service Desk
A complete ticket management solution for IT organizations of any size. IT teams need help to prioritize, track, manage and solve challenges while improving user productivity. KACE® Service Desk provides self-service capabilities that empower end users to troubleshoot on their own, use a knowledge base or request service via phone, email or web portal. Integrated discovery and reporting tools provide you with valuable insight into every asset on your network, while reducing the burden on IT.
Key benefits
Complete ticket management
Customize your tool
Scale as you grow
Guided self-service
Features
Discovery and inventory
Ticket management
Predefined workflows
Self-service portal
Reporting and metrics
Integration
Unlimited technician access
Tour
Discovery and inventory
Specification
Virtual KACE Systems Management Appliance software can be installed on virtual machines that meet the following requirements.
- Processor & Memory
Devices
Processor
Memory
0 - 1000
2 CPUs
4 GB RAM
1000 - 2000
4 CPUs
8 GB RAM
2000 - 4000
8 CPUs
16 GB RAM
4000 - 8000
16 CPUs
32 GB RAM
8000 - 20000
24 CPUs
64 GB RAM
- Network Interface
Devices
Network Interface Card
0 – 8000
1 Gigabit Ethernet Port
8000+
10 Gigabit Ethernet Port
- Available Disk Space
1 TB (minimum)/3 TB (larger installations)
- Media
DVD
- Server and Operating System
64-bit
- Virtualization Infrastructure Requirements
For VMware® installations:
- VMware ESX®/ESXi™ 6.7 or later
- Open Virtualization Format (OVF) 1.0
For Microsoft® Hyper-V® installations:
- Windows Server® 2012 R2 with Hyper-V
- Windows Server 2016 with Hyper-V
- Windows Server® 2019 with Hyper-V
The KACE SMA Agent is an application that can be installed on devices to enable device management through the KACE SMA. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.
Operating system
Details
Windows®
Windows 10 IOT v.1809
Enterprise
Windows 8,8.1, and 10
Professional, Enterprise
Windows 7
Professional, Enterprise, Ultimate
Windows Server® 2019, 2016
Essentials, Standard , Datacenter
Windows Server 2012, 2012 R2
Foundation, Essentials, Standard , Datacenter
Windows Server 2008 R2
Foundation, Essentials, Standard , Datacenter
MAC®
MAC OS X®
10.12, 10.13, 10.14 ,10.15
Linux®
Linux Red Hat® Linux AS and ES
Versions 6.x – 7.x, 32-bit and 64-bit architecture
Ubuntu®
Versions 16.04, 18.04, 32-bit and 64-bit architecture
SUSE® Linux Enterprise Server
Versions 11 - 12, 15, 32-bit and 64-bit architecture
Raspbian Linux (on Raspberry Pi devices)
8 (Jessie), 9 (Stretch) (Debian versions)
*Cannot be running in Server Core mode.
Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:
- CentOS™
- Chrome™ OS
- Debian®
- Fedora®
- FreeBSD®
- Mac OS X
- Oracle® Enterprise Linux
- Raspbian Linux (on Raspberry Pi devices)
- Red Hat
- SUSE
- Solaris®
- Ubuntu
- Windows
- Windows Server
To access the Virtual KACE Systems Management Appliance Administrator Console and User Console web-based user interfaces, use a monitor with a screen resolution of at least 1280 pixels by 800 pixels and one of the following web browser applications.
Browser
Details
Internet Explorer®
11.x or later
Microsoft Edge™
40.x or later
Firefox®
63.x or later
Safari®
10.0 or later
Chrome™
71.0 or later