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KACE Service Desk

A complete ticket management solution for IT organizations of any size. IT teams need help to prioritize, track, manage and solve challenges while improving user productivity. KACE® Service Desk provides self-service capabilities that empower end users to troubleshoot on their own, use a knowledge base or request service via phone, email or web portal. Integrated discovery and reporting tools provide you with valuable insight into every asset on your network, while reducing the burden on IT.

KACE Service Desk

Key benefits

Complete ticket management

Manage everything through a single, comprehensive and easy to use console.

Customize your tool

Tailor every aspect of the solution to meet your IT needs.

Scale as you grow

Add additional functionality and capabilities as your IT team grows.

Guided self-service

Empower users and reduce impacts on your IT team.

Features

Discovery and inventory

Discover hardware and software on your network while building an inventory of your IT landscape.

Ticket management

Seamlessly manage tickets and required details with conditional and customizable ticket fields.

Predefined workflows

Create dynamic workflow rules and templates to meet SLAs, compliance and audit regulations.

Self-service portal

Intuitive portal empowers users to find information, download software and resolve their own issues.

Reporting and metrics

Track performance and build custom reports in the dashboard for use in your next compliance audit.

Integration

Combine KACE Service Desk with the KACE Go Mobile App for real-time incident management.

Unlimited technician access

Easily scale your solution and eliminate pay-as-you-go fees per technician, end user or queue.

Tour

Discovery and inventory
Complete workflow management
Comprehensive reporting
Robust user portal
Discover and manage all connected systems and devices from a single dashboard.

Discovery and inventory

Discover and manage all connected systems and devices from a single dashboard.

Specification

Virtual KACE Systems Management Appliance software can be installed on virtual machines that meet the following requirements.

Processor & Memory

Devices

Processor

Memory

0 - 1000

2 CPUs

4 GB RAM

1000 - 2000

4 CPUs

8 GB RAM

2000 - 4000

8 CPUs

16 GB RAM

4000 - 8000

16 CPUs

32 GB RAM

8000 - 20000

24 CPUs

64 GB RAM

Network Interface

Devices

Network Interface Card

0 – 8000

1 Gigabit Ethernet Port

8000+

10 Gigabit Ethernet Port

Available Disk Space

1 TB (minimum)/3 TB (larger installations)

Media

DVD

Server and Operating System

64-bit

Virtualization Infrastructure Requirements

For VMware® installations:

  • VMware ESX®/ESXi™ 6.7 or later
  • Open Virtualization Format (OVF) 1.0

For Microsoft® Hyper-V® installations:

  • Windows Server® 2012 R2 with Hyper-V 
  • Windows Server 2016 with Hyper-V
  • Windows Server® 2019 with Hyper-V

Support and services

Product Support

Self-service tools will help you to install, configure and troubleshoot your product.

Support Offerings

Find the right level of support to accommodate the unique needs of your organization.

Professional Services

Search from a wide range of available service offerings delivered onsite or remote to best suit your needs.

Education Services

Training courses delivered through online web-based, on-site or virtual instructor-led.