Your help desk ticketing software serves as the front of house for your IT organization. And with a wide array of technology in use across your growing organization, your IT team needs a solution to help prioritize, track, manage and solve challenges while improving user productivity.
KACE Service Desk helps you overcome these obstacles by automating conditional workflows to reduce the burden on IT. Unlike basic IT ticketing systems, KACE Service Desk provides self-service capabilities that empower end users to troubleshoot on their own to using the knowledge base or by requesting service via phone, email or web portal. Powerful discovery and reporting tools are also integrated to provide you with valuable insight into every asset on your network.