Access the KACE Systems Management Appliance from your mobile device, enabling you to remain effective across multiple office locations and while you’re on the road. Available at Google Play and the App Store, the KACE Go Mobile App is a free app for Android and iOS devices that empowers you to:
This mobile help desk app also frees up your time by allowing your users to submit mobile service desk tickets, access the knowledge base and check on existing ticket status using their mobile devices.
Provide better and faster support by easily and effectively managing support-related incidents regardless of your access device or location. With the KACE Go Mobile App, you get real-time alerts of ticket events through push notifications via any Android or iOS device. Complete your work while on the go with easy-to-use workflows for creating, cloning, reviewing, updating, deleting and resolving mobile service desk tickets. This mobile service desk app enables you to call or email an end user from within the service ticket, allowing for faster assistance. These features improve escalation accuracy, enhance root cause isolation abilities, allow better support services in alignment with OLAs and SLAs, and improve end user satisfaction.
Add, edit or delete an asset within the KACE Go App with the new Comprehensive Asset Management ability.
Find an existing asset, or enter a new one, simply by scanning a barcode. The new barcode scan ability makes it possible to add new assetson the go.
Quickly address service issues with the KACE Go Mobile App’s search functionality, which extends to the knowledge base articles stored within the KACE Systems Management Appliance. You can search knowledge base articles while troubleshooting a ticket on the go.
With the KACE Go Mobile App, the KACE Systems Management Appliance’s software deployment feature is at your fingertips, simplifying the challenging task of software distribution while changing locations and devices. You can also enforce updates without returning to your desk, for flexible, yet streamlined systems management.
The KACE Go Mobile App saves you time by allowing end users to submit service tickets via their mobile devices. With this handy app, they can also view the status of submitted tickets and read knowledge base articles from their iPhones and other mobile devices. The app also enables users to take a photograph with a mobile device and attach it to the mobile help desk ticket. With access to the knowledge base, users gain an easier route to self service, thereby reducing IT incidents.
Save time with the KACE Go Mobile App's granular drill-down functions, such as deep dives into related system information from a ticket and views of other tickets associated with a particular machine, enabling you to troubleshoot issues quickly and effectively. The mobile service desk app recognizes queues that are defined within the KACE Systems Management Appliance, allowing you to remotely search and address mobile service desk tickets that are in line with organizational escalation procedures.
The KACE Go Mobile App does not store information on the mobile client device, so you’re assured that all sensitive information remains secure. In addition, you control user roles and access to the mobile service desk app, ensuring that the organization’s custom roles are followed.
Before installing KACE GO, ensure that your system meets the following minimum hardware and software requirements:
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