Remote User Support

Seamless and centralized desktop management for true Windows environment management.

Desktop Authority Standard and Professional Editions deliver a simple, centrally managed remote support center, providing support with or without user interaction.

Centralized Deployment

All remote management functionality is deployed as part of the desktop configuration, complete with multiple security and user experience settings to ensure security, privacy and productivity.

Remote Management

Using any standard Java-enabled browser over a 128-bit SSL session, support professionals can work "behind the screen" to resolve issues without needing to interact with the user. This saves you time and prevents frustration, while allowing user productivity to remain high.

Remote Control

When issues require the support professional to interact with the user, the same browser-based session can be used to establish remote control or remote viewing of the desktop that needs attention. IM with users during the session and blank the screen if needed when entering credentials.

Support Users Anywhere

Desktop Authority’s remote support can support users anywhere. Whether on the LAN, or over the internet, admins can support users in remote offices, on the road or anywhere an internet connection is available.