Quest KACE Service Desk Helps Banner Engineering Set it and Forget it

Service Desk is a huge part of what we do. We have over 20 queues. We use it for different parts of our business. We use it for marketing. We use it for our website. We use it for security now. We are using it just for pretty much anything that anybody wants to be able to do. We can create a ticket system in a matter of minutes or days. I would say that with KACE, they made it easy to be able to drag and drop whatever programs you added to it, being able to do whatever you need with your drives, adding mapping, other drives. It just makes it so much easier. KACE saves me so much time. It makes it easy. It makes everything so much nicer for everybody that I work with. If there's an issue, usually I can solve it in a little amount of time. The support from the KACE team is amazing. They helped me out greatly. I think it would be great for our company in the future as well. KACE makes it easier for me to be able to have more time in my personal life. So then I can set things and forget it.