ING Direct Italy: Online bank enhances customer satisfaction and IT efficiency

With Foglight, we have reduced both the number of incidents and the time required to resolve the incidents that do occur…. We expect Foglight to save us €100,000 (approximately US$129,000) annually.

Andrea Cioffi, Head of IT Services, ING Direct Italy

Foglight enables IT to detect and resolve emerging issues quickly, ensuring a consistent positive web experience for customers. It also gives marketing managers unprecedented insight into how customers use the website, including detailed workflows between different pages. And management can objectively benchmark IT service performance and compare it to market or performance targets.

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