Trends, benefits and pitfalls of Unified Communications

Art Schoeller, Forrester Research vice president and principal analyst, discusses trends, user adoption and cross-platform management for unified communications.

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Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.
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The Unified Communications Command Suite delivers aggregated analytics for on premises, hybrid or cloud UC deployments and provides analytics and diagnostics for the major Microsoft and Cisco UC platforms.

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Unified Communications Analytics
Erfassung, Analyse und Nutzung von Informationen zu Mitarbeiteraktivitäten und Geschäftsprozessen
Unified Communications Command Suite
Eine einzige Lösung für plattformübergreifende Analysen und Diagnosen
Unified Communications Diagnostics
Optimieren der Leistung und Verfügbarkeit Ihrer UC-Systeme, einschließlich Erkennung und Fehlerbehebung