KACE Kontinuing Education Sessions

Time: 11:00 AM EST
Location: Virtual

Mark your calendars for our January KKE installment where we'll deep dive into Windows scripting essentials!

In this session, we’ll cover:

• The fundamentals of scripting, from PowerShell to batch files
• Practical examples showing how scripts can automate repetitive tasks, manage system configurations and improve workflow efficiency
• Best practices for creating Windows scripts that will save time and reduce errors

Whether you’re a scripting pro or just getting started, discover how to unlock the full potential of Windows scripting.

Watch our November KKE session where we showcased the powerful new KACE Remote Control feature.

Explore how customers are using our remote-control technology to:

• Boost productivity by streamlining IT tasks
• Reduce downtime with quicker remote issue resolution
• Enhance security through controlled access

Get the most out of KACE Remote Control.

Looking to track assets in a CSV? Opt for the SMA – it’s a powerful tool that can significantly streamline the process, saving you time and effort!

During this KKE session, we discuss how the SMA does half the work for tracking assets such as laptops and desktops, and how the “Asset” feature can track other asset types, such as peripherals, consumables, contracts, purchase orders, and more.

Join us as we discuss:

• Inventory vs. assets 
• Managing different types of assets 
• Relating assets
• Importing assets from a CSV U
• sing the KACE Go app

Does your organization utilize outdated or cumbersome processes that slow down the service desk? Without standardized workflows, service quality can be inconsistent and lead to delays in issue resolution.

A service desk workflow is a structured way of handling custom queries and technical issues. Essentially, it is a step-by-step plan that helps support teams organize and solve problems efficiently. 

Tune in to this on demand KKE session, where we cover:

• Ticket templates vs. process templates
• Examples of process templates
• How to create a template

It’s no secret that regular and comprehensive patching helps to maintain a secure IT environment. But are your patch management processes up to snuff?

Watch this pre-recorded discussion on patching best practices, to discover:

• How to develop a robust strategy for managing patches across your organization
• The nuances of OS patching
• Insights into effective application patching techniques to prevent vulnerabilities
• Troubleshooting tips and tricks to address common patching issues

Not using labels in the SMA can lead to disorganization, increased errors, weaker security and a lack of control over IT resources. Labeling is a key component of any IT management strategy, but especially in environments where the SMA is used.

Watch this on-demand discussion on the critical role of labels in the SMA, where we covered:

• The importance of labels
• Different types of labels
• Labeling best practices

Whether you're new to using labels or looking to refine your approach, this session will equip you with the skills and know-how to utilize labels effectively.

Watch the first installment of our webcast series as we highlight the exciting new changes in SMA 14.0. Our panel of experts discusses the enhancements and improvements to the SMA and their impact on you as a customer.

Speakers:

• Jillian Salamon, Solutions Consultant
• Mark Gonzales, Services Manager
• Juan Santamaria, Enterprise Technical Support