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KACE Kontinuing Education Sessions

Due to overwhelming customer demand, we’re bringing back the popular KKE (KACE Kontinuing Education) Series – this time with a twist!

With collaboration between PSO, technical support and pre-sales teams, we will conduct a monthly training session on the first Wednesday of each month so customers can learn what’s new, tips and tricks, current challenges, and have their questions addressed. These monthly sessions will be scheduled at the same time each month, so that you never forget us.

If for some reason you cannot make it, don’t worry, we will be recording!

Select your events




Time: 11:00 AM EST
Location: Microsoft Teams

It’s no secret that regular and comprehensive patching helps to maintain a secure IT environment. But are your patch management processes up to snuff?

Join us for a discussion on patching best practices, where you’ll discover:

  • How to develop a robust strategy for managing patches across your organization
  • The nuances of OS patching
  • Insights into effective application patching techniques to prevent vulnerabilities
  • Troubleshooting tips and tricks to address common patching issues

We encourage you to bring any questions you might have – our experts will be ready to help!




    Time: 11:00 AM EST
    Location: Microsoft Teams

    Does your organization utilize outdated or cumbersome processes that slow down the service desk? Without standardized workflows, service quality can be inconsistent and lead to delays in issue resolution.

    A service desk workflow is a structured way of handling custom queries and technical issues. Essentially, it is a step-by-step plan that helps support teams organize and solve problems efficiently. 

    Tune in to this KKE session, where we’ll cover:

    • Ticket templates vs. process templates
    • Examples of process templates
    • How to create a template

    Bring your questions, and our experts will be ready to help! 




    Time: 11:00 AM EST
    Location: Microsoft Teams

    Looking to track assets in a CSV? Opt for the SMA – it’s a powerful tool that can significantly streamline the process, saving you time and effort!

    In our upcoming KKE session, we’ll discuss how the SMA does half the work for tracking assets such as laptops and desktops, and how the “Asset” feature can track other asset types, such as peripherals, consumables, contracts, purchase orders, and more.

    Join us as we discuss:

    • Inventory vs. assets 
    • Managing different types of assets 
    • Relating assets
    • Importing assets from a CSV U
    • sing the KACE Go app

    As always, we look forward to answering any questions you may have. See you on October 2!

    On Demand



    Not using labels in the SMA can lead to disorganization, increased errors, weaker security and a lack of control over IT resources. Labeling is a key component of any IT management strategy, but especially in environments where the SMA is used.

    Watch this on-demand discussion on the critical role of labels in the SMA, where we covered:

    • The importance of labels
    • Different types of labels
    • Labeling best practices

    Whether you're new to using labels or looking to refine your approach, this session will equip you with the skills and know-how to utilize labels effectively.

      On Demand



      Watch the first installment of our webcast series as we highlight the exciting new changes in SMA 14.0. Our panel of experts discusses the enhancements and improvements to the SMA and their impact on you as a customer.


      • Jillian Salamon, Solutions Consultant
      • Mark Gonzales, Services Manager
      • Juan Santamaria, Enterprise Technical Support

      Select one or more relevant webcast(s) you wish to attend before you register.

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