Trends, benefits and pitfalls of Unified Communications

Art Schoeller, Forrester Research vice president and principal analyst, discusses trends, user adoption and cross-platform management for unified communications.

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Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.
Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.

The Unified Communications Command Suite delivers aggregated analytics for on premises, hybrid or cloud UC deployments and provides analytics and diagnostics for the major Microsoft and Cisco UC platforms.

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Unified Communications Command Suite
Unified Communications Command Suite

柔軟性に優れたユニファイドコミュニケーションの管理/レポート作成/診断機能

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Unified Communications Analytics
Unified Communications Analytics

業務活動やビジネスプロセスに関する情報を取得、分析し、意思決定につなげる。

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Unified Communications Diagnostics
Unified Communications Diagnostics

検出やトラブルシューティングを通じて、UCシステムのパフォーマンスと可用性を最適化。

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