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Quest On-Demand Cookie Policy

Background

Quest Software Inc. (“Quest,” “We”, “Our”, or the “Company”) and their affiliates are committed to protecting Your right to privacy, including providing You with the opportunity to control the use of cookies for Our products/websites. For purposes of this Cookie Policy (this “Policy”) references to “You” or “Your” shall mean and include all users of Our products/websites. “Personal Information” or “Personal Data” mean any information relating to an individual who may be identified, directly or indirectly, by or from that information.

Purpose

The purpose of this Policy is to provide users of Quest On-Demand with guidance regarding our use of cookies, what they do, with whom they may communicate, and the options to enable or disable them.

Cookies Defined

Our products/websites utilize cookies. A cookie is a small file/piece of code that is placed in the browser of your device by a server to help provide our services, collect data and provide enhanced functionality to improve the user experience. By using cookies, the information you previously provided can be retrieved on your next visit to the website so that your navigation time is reduced, and your use of the website is simplified. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

We may use both session cookies, which expire once the web browser is closed, and persistent cookies, which stay on your computer until you delete them, to deliver website functions. If you disable cookies in your browser, the website and its services may still be useable; however, certain parts of it may not function as effectively.

How We Use Cookies

We use cookies for the following reasons:

  • To enable core functionality on our website
  • To potentially enable our website to recognize you when you visit
  • To present information that is relevant to you
  • To optimize your browsing experience
  • To find out more about how visitors use our site
  • To collect statistics in an anonymized and aggregated form

How to Manage Cookies

You can use this link to manage your cookie preferences for our website at any time. Alternatively, you can set your browser to block cookies. Please check your browser for instructions on how to do this.

Types of Cookies Used 

Strictly Necessary Cookies

Essential Cookies are the fundamental cookies required to grant or deny access to our websites according to applicable U.S. export regulations, as well as to provide core website functionality. These cookies may not be disabled.

Functional Cookies 

These cookies are used to enhance the performance and functionality of our website. However, without these cookies, certain functionality may become unavailable. The information these cookies collect may be anonymous, so they cannot track your browsing activity on other websites.

Performance Cookies

These types of cookies collect information that is used in aggregate form to help us understand website usage or to determine how effective our marketing campaigns are.

Policy Amendments

We reserve the right to amend this cookie policy without prior notice or consultation. Any amendments will take effect at the same time the policy is updated on the website.

Cookie Table

Cookie Name

Lifespan

Hostname

Category

Description


ApplicationGatewayAffinity

Session
id.quest.com
Strictly Necessary
Used for maintaining user sessions. This cookie is set by this website as it runs on the Windows Azure cloud platform. It enables web browser traffic to be kept assigned to single server during certain sections of website

ApplicationGatewayAffinityCORS

Session
id.quest.com
Strictly Necessary
Used by the Windows Azure Application Gateway in addition to ApplicationGatewayAffinity to maintain sticky session even on cross-origin requests (information received from a resource with a different domain name).

ASLBSA

Session
id.quest.com
Strictly Necessary
Used by Azure FrontDoor as affinity cookie to keep the user session

AUTH_SESSION_ID

Session
id.quest.com
Strictly Necessary
Tracks your authentication session across D2S.

AUTH_SESSION_ID_LEGACY

Session
id.quest.com
Strictly Necessary
Tracks your authentication session across D2S. Legacy version to support older browsers

authUrl

Persistent
id.quest.com
Strictly Necessary

authUrl_LEGACY

Persistent
id.quest.com
Strictly Necessary

KC_RESTART

Session
id.quest.com
Strictly Necessary
KC_RESTART is the cookie, which is created at the beginning of the authentication flow. It contains client information encoded in the JWS token. The cookie is used in case the root authentication session expires, and to re-create the new authentication session from the client information supplied in the cookie.

KEYCLOAK_IDENTITYT

Persistent
id.quest.com
Strictly Necessary
Identity token of the currently logged in user.

KEYCLOAK_IDENTITY_LEGACY

Persistent
id.quest.com
Strictly Necessary
Identity token of the currently logged in user, in a legacy format used by some applications.

KEYCLOAK_LOCALE

Persistent
id.quest.com
Strictly Necessary
Stores the local website the user logged in from for Keycloak.

KEYCLOAK_REMEMBER_ME

Persistent
id.quest.com
Strictly Necessary
The cookie will be set when the user checks the “Remember me” checkbox on login and stores in this case the username.

KEYCLOAK_SESSION

Persistent
id.quest.com
Strictly Necessary
ID of the current user-agent session.

KEYCLOAK_IDENTITY_LEGACY

Persistent
id.quest.com
Strictly Necessary
ID of the current user-agent session, in a legacy format used by some applications.

redirect_uri

Persistent
id.quest.com
Strictly Necessary

redirect_uri_LEGACY

Persistent
id.quest.com
Strictly Necessary

server-var

Persistent
id.quest.com
Strictly Necessary

server-var_LEGACY

Persistent
id.quest.com
Strictly Necessary

_GRECAPTCHA

Persistent
www.recaptcha.net
Strictly Necessary
This cookie is set by Google reCAPTCHA, a security service provided by Google. It is used to determine whether a user is a human visitor or a bot trying to spam or abuse the website. The _grecaptcha cookie helps in preventing spam, fraudulent activities, and unauthorized access, thereby safeguarding user data and the overall user experience.

fs_lua

Persistent
quest-on-demand.com
Performance
Captures the timestamp of the last user action. It is used to assist with the FullStory session lifecycle, ensuring user activity extends the session. See “What defines a session in FullStory?” for more info on the session lifecycle.

fs_uid

Persistent
quest-on-demand.com
Performance
This cookie is used by FullStory for session tracking.