Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.

The Unified Communications Command Suite delivers aggregated analytics for on premises, hybrid or cloud UC deployments and provides analytics and diagnostics for the major Microsoft and Cisco UC platforms.

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Trends, benefits and pitfalls of Unified Communications
Trends, benefits and pitfalls of Unified Communications

Art Schoeller, Forrester Research vice president and principal analyst, discusses trends, user adoption and cross-platform management for unified communications.

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Unified Communications Command Suite
Flexible unified communications management, reporting and diagnostics