Trends, benefits and pitfalls of Unified Communications

Art Schoeller, Forrester Research vice president and principal analyst, discusses trends, user adoption and cross-platform management for unified communications.

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Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.
Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.

The Unified Communications Command Suite delivers aggregated analytics for on premises, hybrid or cloud UC deployments and provides analytics and diagnostics for the major Microsoft and Cisco UC platforms.

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Unified Communications Analytics
Capture, analyze and act on information about workforce activities and business processes.
Unified Communications Command Suite
Flexible unified communications management, reporting and diagnostics
Unified Communications Diagnostics
Optimize the performance and availability of your UC systems with detection and troubleshooting.