Your users’ mistakes and requests can be frustrating, but luckily, the rapid growth of Microsoft Teams and advances in AI mean that you can easily create bots to solve many of your user woes. In this session, Mark Rackley will show you how to use Power Virtual Agents in Microsoft Teams to create bots that can ask users specific questions, prompt them with options and quickly direct them to where they need to go, all without additional licensing costs to you.