Continuing with my earlier blog, “With the New Year comes…” with updated Product Support Portal pages drives additional customers to self-help by interacting with their peers instead of contacting support by highlighting the most recent user forum threads on the product support page.
The following items were addressed and implemented.
- On the most popular tab present links to the most recent user forum threads for those products that have a dedicated product’s forum.
- With the above points applied, this increases the portal’s benefits to improve customer communication and increase Service Request deflection.
