New Year, New Support Portal Interface Pages - Part 2, Top 10 user forum threads

Continuing with my earlier blog, “With the New Year comes…” with updated Product Support Portal pages drives additional customers to self-help by interacting with their peers instead of contacting support by highlighting the most recent user forum threads on the product support page.

The following items were addressed and implemented.

  • On the most popular tab present links to the most recent user forum threads for those products that have a dedicated product’s forum.
  • With the above points applied, this increases the portal’s benefits to improve customer communication and increase Service Request deflection.

Product Support Portal

About the Author
Danny Torres
Since 2000, Danny Torres has been an Enterprise Tech Support Advisor supporting database tools. Within the KCS (Knowledge Centered Support) groups, Danny is certified as a Social Media and Community Professional...