We use an external ticketing tool, and essentially what I'm trying to get foglight to do is send an email to the tool, but then as a second action, to aknowledge the alarm until normal automatically.
For example,
SQL Server datafile >80% full, send email to our ticketing tool, once the email has been sent aknowlege that our ticketing tool has got things under control and dispatched to our DBA team, DBA resolves the ticket and the alarm shouldn't generate again until it reaches >80% again...
I think I've seen stuff with groovy scripts to clear alarms on a timed basis, but I would like it happen following an email action basis... is that possible?
Does my logic make sense?
Thanks,