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Chrome issue after migration of computer

anees.hussain
over 6 years ago

Hi,

We are getting very weird issue as when we are migrating computers to new AD domain using RUM, users are coming with the issues of either chrome doesn't at all able to open any Internet site or loading sites are damn slow. This issues are not coming to all users who have been migrated but it is also not rare. when we reset Google Chrome it gets resolved, but resetting Chrome on all affected system is also not feasible.  

  • 0 over 6 years ago
    This typically happens when Chrome or any browser stores information where RUM can't access such as in protected storage.

    There is no workaround or solution for this at this time from within RUM or the tool.

    You can however use the following commands to see how if that helps.

    chrome://net-internals/#dns
    Clear Host Cache

    Chrome Repair Tool: www.google.com/.../
  • 0 over 6 years ago
    We ran into the same issue. We are led to believe based on repeated testing that the root cause lies somewhere with Google Chrome's cookies.

    Cookie data is stored here: C:\Users\<userid>\AppData\Local\Google\Chrome\User Data\<profile>\Cookies

    <profile> is usually "Default".

    We have been experimenting with multiple solutions for automating a fix. The best bet so far has been to delete the cookie file (or all cookie files) after migration.

    Other options:

    Create a new profile for the user within Chrome. This new profile will not have a corrupted cookie file. This works 100% of the time, though you need to have the user import their bookmarks.
  • 0 over 5 years ago

    I'm having the exact same issue, will try the Cookie thing.  Did the cookie thing end up working for you, Anees?

  • 0 over 5 years ago in reply to tbtwxgpy_78641

    we made it script for the same to reset cookies. before running below two commands, please make sure that user's chrome should be closed and do End task from task manager if required.

    del /q /s /f "C:\Users\%username%\AppData\Local\Google\Chrome\User Data\Default\Cookies"

    del /q /s /f "C:\Users\%username%\AppData\Local\Google\Chrome\User Data\Default\Cookies-journal"

  • 0 over 5 years ago in reply to anees.hussain

    Did you use that as part of a script in your Move command?

  • 0 over 5 years ago in reply to tbtwxgpy_78641

    no, you can't use command on RUM during move, as %username% mentioned in command should be domain user account it automatically takes when you run it locally on machine else you need modify command for each user and replace %username% with that ID if you use on RUM..

    you may have command which delete cookies for all users profiles on that machine, that you can run from RUM but i couldn't find that.

  • 0 over 5 years ago in reply to anees.hussain

    OK, so you ran it locally on each machine outside of, and before, RUM'ing each machine?