RapidRecovery Time out to Core Interface

Has anyone seen the following error and corrected it?  Basically we cannot get to the core GUI.  We are in the middle of getting our support contract renewed, so I'm not able to get the patch as described.  Also while this error that comes up on the screen is the same, the server does not seem to have the update that it references.  I've also tried to repair the installation.  The core itself seems to be running, and it is replicating to another site.  Any ideas at all?  Core is running on Server 2012.

 

https://support.quest.com/rapid-recovery/kb/248574/core-interface-does-not-load-after-installing-windows-updates

<serverError xmlns="http://apprecovery.com/management/api/2010/05" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">

<message>

Exception has been thrown by the target of an invocation.

</message>

<type>System.Reflection.TargetInvocationException</type>

<detail>

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. at MsieJavaScriptEngine.ActiveScript.IActiveScriptParse64.ParseScriptText(String code, String itemName, Object context, String delimiter, IntPtr pSourceContextCookie, UInt32 startingLineNumber, ScriptTextFlags flags, Object& result, EXCEPINFO& exceptionInfo) at MsieJavaScriptEngine.ActiveScript.ActiveScriptParseWrapper.ParseScriptText(String code, String itemName, Object context, String delimiter, IntPtr sourceContextCookie, UInt32 startingLineNumber, ScriptTextFlags flags) at MsieJavaScriptEngine.ActiveScript.ActiveScriptSiteWrapper.ExecuteScriptText(String code, Boolean isExpression) --- End of inner exception stack trace --- Server stack trace: at System.Threading.Thread.InternalCrossContextCallback(Context ctx, IntPtr ctxID, Int32 appDomainID, InternalCrossContextDelegate ftnToCall, Object[] args) at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessage(IMessage reqMsg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Replay.ServiceHost.Implementation.Hosting.WebHost.ProcessRequest(WebConnection connection) at Replay.ServiceHost.Implementation.Hosting.WebServer.HandleIncomingRequest(HttpRequestEventArgs requestEventArgs) at Replay.ServiceHost.Implementation.Hosting.ListenerServiceRequestProcessor.ProcessRequest(HttpRequestEventArgsWrapperBase httpRequestEventArgs)

</detail>

<stackTrace>

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. at MsieJavaScriptEngine.ActiveScript.IActiveScriptParse64.ParseScriptText(String code, String itemName, Object context, String delimiter, IntPtr pSourceContextCookie, UInt32 startingLineNumber, ScriptTextFlags flags, Object& result, EXCEPINFO& exceptionInfo) at MsieJavaScriptEngine.ActiveScript.ActiveScriptParseWrapper.ParseScriptText(String code, String itemName, Object context, String delimiter, IntPtr sourceContextCookie, UInt32 startingLineNumber, ScriptTextFlags flags) at MsieJavaScriptEngine.ActiveScript.ActiveScriptSiteWrapper.ExecuteScriptText(String code, Boolean isExpression) --- End of inner exception stack trace --- Server stack trace: at System.Threading.Thread.InternalCrossContextCallback(Context ctx, IntPtr ctxID, Int32 appDomainID, InternalCrossContextDelegate ftnToCall, Object[] args) at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessage(IMessage reqMsg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Replay.ServiceHost.Implementation.Hosting.WebHost.ProcessRequest(WebConnection connection) at Replay.ServiceHost.Implementation.Hosting.WebServer.HandleIncomingRequest(HttpRequestEventArgs requestEventArgs) at Replay.ServiceHost.Implementation.Hosting.ListenerServiceRequestProcessor.ProcessRequest(HttpRequestEventArgsWrapperBase httpRequestEventArgs)

</stackTrace>

<serverException>

<message>

Exception has been thrown by the target of an invocation.

</message>

<type>System.Reflection.TargetInvocationException</type>

<detail>

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. at MsieJavaScriptEngine.ActiveScript.IActiveScriptParse64.ParseScriptText(String code, String itemName, Object context, String delimiter, IntPtr pSourceContextCookie, UInt32 startingLineNumber, ScriptTextFlags flags, Object& result, EXCEPINFO& exceptionInfo) at MsieJavaScriptEngine.ActiveScript.ActiveScriptParseWrapper.ParseScriptText(String code, String itemName, Object context, String delimiter, IntPtr sourceContextCookie, UInt32 startingLineNumber, ScriptTextFlags flags) at MsieJavaScriptEngine.ActiveScript.ActiveScriptSiteWrapper.ExecuteScriptText(String code, Boolean isExpression) --- End of inner exception stack trace --- Server stack trace: at System.Threading.Thread.InternalCrossContextCallback(Context ctx, IntPtr ctxID, Int32 appDomainID, InternalCrossContextDelegate ftnToCall, Object[] args) at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessage(IMessage reqMsg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Replay.ServiceHost.Implementation.Hosting.WebHost.ProcessRequest(WebConnection connection) at Replay.ServiceHost.Implementation.Hosting.WebServer.HandleIncomingRequest(HttpRequestEventArgs requestEventArgs) at Replay.ServiceHost.Implementation.Hosting.ListenerServiceRequestProcessor.ProcessRequest(HttpRequestEventArgsWrapperBase httpRequestEventArgs)

</detail>

<rawException>

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</rawException>

</serverException>

</serverError>

  • Same problem after windows 2k12 update...
  • I was able to fix this after chatting with support. There was a MS Patch that cause issue with the core but this was fix with P-2377.msi release by Quest. I applied the fix and got the Core back up and running.
    Also, This issue is also fix by upgrading the core to the latest version 6.2
  • Thank you for your reply. Upgrade is not an option form me since i have a MSSQL 2008 VM... Do I need contact support in order to obtain the patch? Or is another way? TY
  • I did' it with the patch and Visual C++ Redistributable for Visual Studio 2015... Thank you.
  • In reply to JoseMac:

    Good Deal. Glad I am able to shed some fix experience here as well.
  • Hi kwolter:
    This is a Windows 2012 specific issue.
    If you cannot obtain the patch due to your support status, a possible workaround would be:
    1. stop and disable the core service
    2. remove Microsoft KB#4088877 (issued on March 13)
    3. Reboot
    4. Download and install both vc_redist.x64.exe and vc_redist.x86.exe from Microsoft: Visual C++ Redistributable for Visual Studio 2015.
    5. Enable and Start the Core service.
    Please note that there is no guarantee that this approach would work. However, it is something to try as some customers reported that it worked for them (and others stated that it did not).
    Please let us know how it goes for you.