Is there any way to customize the emails that the service builder sends. When the all clear email is sent all I get is a subject "Service Reporting is back to normal" and a body "Service Reporting is back to normal". As you can see this is not very helpful at all. Can this be changed someplace. I did find the very old posts that say it can't but that was many versions ago.
What is the version of your FMS? 2 years ago I've created RFE Freq-962 and they should fixed it at Feb 2017 in 220.127.116.11.
This is our templates for service notifications (just FYI)