Backup Failed for Client outside firewall

Hi

We are using Netvault Backup Software ( 11.4.0.22) with Dell DR4300e appliance and Dell Standalone tape drive(Single drive LTO6). We have 4 Red hat Linux  Netvault clients outside firewall and Netvault server is inside firewall . We have configured all necessary ports on our firewall to establish the connection between Netvault Server and 4*Netvault Clients.

Firewall test and Check access test is passed for all 4 Client machines, but whenever we try to start a backup,  we always get a message: Running:Waiting for media and backup never happens.

 

Any help would be appreciated.

Thank you

Girish

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