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Backups failing and flooding the email notification inbox with emails.

hey all

I'm trying to get things working with Netvault Version 9.20 Build 17

Support wont help aside sending me a manual for it, its helped very slightly but still suck

I have the schedules set but still seeing it fail after the weekly change over of tapes we use two backup drives- 1Tb taps, I'm having to manually run them on the start of week, but then the incremental fail because they are in use or it cant see the index from the full

This then floods the inbox with errors : No suitable media, : job failed

the tapes I want to name 1-12 but they keep being auto renamed

Any help would be appreciated quickly, I'm getting told of for it :<

0 Andre.Cooley over 6 years ago

Hi, Dafoxx NetVault 9.2 is no longer supported, and may be why Support cannot help you here. It is a Support Agreement issue. However, if you upgrade to a supported version, ideally the latest 11.4.5, then Support would be happy to help you.
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0 Dafoxx over 6 years ago

Could you suggest anything in relation to "No suitable media found"message?
My manger does no want to upgrade this, as it was working untill we wiped a tape as it was full. since then its been throwing errors and not backuping up correct.
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0 Andre.Cooley over 6 years ago

No Suitable Media can stem from various reasons, but the most common is that media is full, does not have the correct label, or the media needed is not present.
Also, if it cannot find the index, it could also be from the fact that the Incremental is not being ran based off of the full correctly.
Lastly, if you wiped the tape that had the Full on it, then there is no way for the incremental can work.
We will be happy to help you with this via call and or webex, but you will need to upgrade as per the support agreement.
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