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    • 17 Oct 2018 at 01:51 PM
    • Last post by Randy.Jones on 18 Oct 2018 at 01:54 PM
    • Rapid Recovery failing to restore form base image.


      i have been trying to get a backup to restore to a computer that the hard drive died in. i have booted into the software when i try to restore with the key and ip address it get an error when it starts restoring "Error executing disk changes"...

      • Rapid Recovery
      • 5 replies
    • 16 Oct 2018 at 10:37 AM
    • Last post by Randy.Jones on 16 Oct 2018 at 04:59 PM
    • Rapid Recovery stuck trying to add additional virtual machine


      We have a new 2016 Hyper V host that's been recently added to our Rapid Recovery 6.2.1 core and we were able to add the 2 virtual machines that are on that host to Rapid Recovery as well without issue.  I've just imported another virtual machine to...

      • Rapid Recovery
      • 3 replies
    • 14 Oct 2018 at 05:09 PM
    • Last post by Corrigun on 15 Oct 2018 at 06:27 PM
    • export validation failed of standby VM


      I have a primary core that also exports two standby VM's to a hypervisor.  I am now setting up a replication core and want to export the same to machines to another Hypervisor. On the replication core I am unable to export my second standby VM with...

      • Rapid Recovery
      • 4 replies
    • 12 Oct 2018 at 03:07 PM
    • Last post by Randy.Jones on 12 Oct 2018 at 07:48 PM
    • Move Repositories to New Storage



      1. 2 Primary Cores with repositories split between two storage arrays, retention is only 2 week (the storage arrays are Dell Compellent and Dell EqualLogic
      2. 1 Replica Core is a self-contained 240TB Windows Storage Server based upon a SuperMicro...
      • Rapid Recovery
      • 3 replies
    • 12 Oct 2018 at 10:41 AM
    • Last post by Randy.Jones on 12 Oct 2018 at 12:42 PM
    • Rapid Recovery 6.2 MountPounts folder filling up


      My mountpoints folder keeps filling up with lots and lots of empty folders that i can't delete and they're not in the Mount Points section of Rapid Recovery.

      An example folder name is "8d4c4d60-8b3f-4d86-a1d4-d5a4f18bf797", multiple ones tend...

      • Rapid Recovery
      • 3 replies
    • 11 Oct 2018 at 04:16 PM
    • Last post by Randy.Jones on 12 Oct 2018 at 12:09 PM
    • How to free up repository space version 6.1.3



      Recently i did a full check repository task because after  reboot the core the repository failed to mount with the following error: 

      Server side:Replay.Core.Contracts.DedupeVolumeManager.DedupeVolumeManagerException: The mount operation failed

      • Rapid Recovery
      • 1 reply
    • 18 Sep 2018 at 07:59 PM
    • Last post by Randy.Jones on 10 Oct 2018 at 03:20 PM
    • Restore of VM Created a Snapshot file



      i had to restore a few servers from my Rapid Recovery to a Hyper-V Host.. when this was done i noticed some files disk01-snapshot files were created along with the vhdx file.. so i need to keep these snapshot files or can they be deleted


      • Rapid Recovery
      • 2 replies
    • 08 Oct 2018 at 03:31 PM
    • Last post by Corrigun on 10 Oct 2018 at 02:44 PM
    • Initially Pause Replication & Other Q's


      1) Do I want to check this off when seeding to disk or not? Will it just catch up after the drive is consumed if I pause it?

      2) I assume the "orphan chain" it refers to are incremental backup performed before the replication core is seeded. Will the replication...

      • Rapid Recovery
      • 15 replies
    • 27 Sep 2018 at 09:44 PM
    • Last post by mconnell on 08 Oct 2018 at 06:12 PM
    • Backing up mapped network drives



      Rapid Recovery is new in our environment and I am in the process of setting up initial backups.

      My situation is as follows: I have some data that is currently hosted on platforms unsupported by the agent software (A Synology file server, and an...

      • Rapid Recovery
      • 2 replies
    • 05 Oct 2018 at 11:52 AM
    • Last post by Corrigun on 05 Oct 2018 at 12:45 PM
    • Replication Seed Drive Fails (IO operation will not work)


      After a day and a half of writing 4TB to an external HD for replication core seeding the job failed. Oddly all the data, over 2TB, that had been written on the seed drive was removed.

      Exception chain:

      • IO operation will not work. Most likely the file...
      • Rapid Recovery
      • 2 replies
    • 02 Oct 2018 at 12:26 PM
    • Last post by Corrigun on 03 Oct 2018 at 08:31 PM
    • Expanding DR Strategy Question(s)


      Hi All,

      I currently have a repository for my mission critical servers and a standby hypervisor that I export VM's to. I want to add another off site hypervisor (it's connected to us by fiber already) but I am not sure how to make it work. I am not opposed...

      • Rapid Recovery
      • 11 replies
    • 03 Oct 2018 at 01:17 PM
    • Last post by Corrigun on 03 Oct 2018 at 01:46 PM
    • Unable to Setup Replication


      The connection is actively refused. Am I supposed to install the agent on the future repository? I read as much as I can find but the instructions are sort of obscure. Ditto for seeding. I read it as

      1) run the replication wizard from the core

      2) choose...

      • Rapid Recovery
      • 6 replies
    • 01 Oct 2018 at 07:21 PM
    • Last post by Tim Seymour on 01 Oct 2018 at 08:09 PM
    • Rapid Recovery Agent upgrade from 5.4.3 to 6.1.1 gone bad


      I'm trying to upgrade the Rapid Recovery Agent from 5.4.3 to 6.1.1 and it appears during the process, I managed to inadvertently delete the Appassure Agent ID. Since there's no way of getting this back, would the best to delete what settings I have for...

      • Rapid Recovery
      • 1 reply