Rapid Recovery

RapidRecovery Time out to Core Interface

Has anyone seen the following error and corrected it?  Basically we cannot get to the core GUI.  We are in the middle of getting our support contract renewed, so I'm not able to get the patch as described.  Also while this error that comes up on the screen is the same, the server does not seem to have the update that it references.  I've also tried to repair the installation.  The core itself seems to be running, and it is replicating to another site.  Any ideas at all?  Core is running on Server 2012.