Rapid recovery creating a base image each time when backing up an RDS server with user profile disks

Good morning David, 

I'm going to assume you recently upgraded to 6.2.1.100 and you started to see this issue? If so, please take a look at the following:

https://support.quest.com/rapid-recovery/kb/261320/unexpected-base-images-for-agentless-protection-after-upgrading-to-6-2-1-  

You will need to Contact Support and open up a ticket to get access to the patch.

If this is not the case, can you provide me with the version of Rapid Recovery you are using? 

Look forward to hearing from you.

Hi Francis, No Core upgrade has recently taken place. 

The backup server has been taking daily backups at 20:00 since 28th September. Previous months have been rolled up. Daily backups this month have all been base images.

I have already opened a service request with support but have been waiting on a reply for a couple of days.

I believe the issue is related to the user profile disks on the RDS server.

Core version : 6.0.2.144

Agent version : 5.4.3.106

Hello David,

Would you kindly provide me with your open Service Request number? I would he happy to get additional attention to that request so I can get you a timely response and resolution. 

Kind regards

Brian Pentony

Hi Brian,

This looks to be resolved by quest support.

The daily morning reboot of this server was not shutting down the machine cleanly resulting in a dirty shutdown.

RR will request a new base image each time after a dirty shutdown of a server.

Tested by forcing another snapshot after the base image had completed. The subsequent backup was incremental.

thanks

Dave