We just installed 6.2 and I was really hoping (because there appear to be some overall UI changes!) that a user could set their own default font and size in the application. But I see this isn't the case and I logged a ticket for this, and that was confirmed. It was suggested I log an ER for this. From the beginning of our use of STAT, I have always wished I could change the default font and size in use --- if not in the individual CSR header fields, then at least in the free areas such as Description, Resolution, etc. I always change it - ticket by ticket. It would be great if I could just have a setting to set my own preference on font and size. Thanks.