Unified Communications Command Suite

Missing User and SMTP Address data in ActiveSync and/or Mobile Device Report

Hello everyone,

I have a newly built UCA 8.5 HF3 server that runs against our Exchange 2016 Hybrid and Exchange Online environment. Our users mailboxes are all in O365. We are trying to get a report that shows mobile device inventory. Whether I run an ActiveSync Insight or Mobile Device Insight I am not getting the User or SMTP address field data in the report. What could I be missing in the data collection? None of my collections are failing. And I've verified that I'm running the pertinent collections that are used by this insight.

See attachment as the example