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EOS - modules installed today and STAT Agent is hanging periodically

sunil_gaddam
over 8 years ago

We have installed EOS modules today on our STAT non-PROD environment.

We are seeing STAT Agent hanging after sometime. Did anyone run into this issue? and any recommendations to resolve the issue

  • 0 over 8 years ago
    Sorry... Not enough information for me to help and without the Stat Agents logs I cannot make any other suggestions. Consider opening a Service Request with Stat Support.
  • 0 over 8 years ago
    Yes, LCTs are copied to all ERP instances and to the correct directories.
    Behavior I'm seeing is when I try to migrate "AP Financial Options" , status in Process Request tab is "In Process" against Migrate Object event.
    In the bottom window I see the object status as "Pending/New". There is no other event that is being processed by Stat Agent.
  • 0 over 8 years ago
    I don't see Object: "AP Financial Options" in our installation, so it seems to be an AP EOS.

    Can you migrate other objects that are not EOS objects without the Agent having problems?
    If yes, then to problem seems to be with the EOS objects you installed.

    What steps were followed to install the EOS objects? Were the EOS LCT files copied to every ERP instance to the correct directories?
  • 0 over 8 years ago
    DBA made the changes. When we try to migrate AP Financial options, Migrate Object status is showing as "Received by Agent" and the agent is not busy as this is the only migration that is running. Migration console shows "In Process".
    Also when I try to create a new CSR and add AOL Profile Option I see the pop-up "Fetch is in progress. To Cancel, press cancel button" indicates to me that Agent is hanging again.
  • 0 over 8 years ago
    We are waiting for the DBA to make the change and re-start the agent.
  • 0 over 8 years ago
    Did you try changing the -Xms and -Xmx? I had similar problems displaying EOS objects and that solution work for me. Let me know.
  • 0 over 8 years ago
    Had a similar problem and I am thinking maybe your Stat EBS Agent JVM needs more memory. Check under STAT_HOME/bin file: statctl.sh. I increased the 2nd line below to correct my issue from -Xms256m -Xmx512m to the values list below. Restart the agent after making the change.

    ./java -DSTAT="$envCode" \
    -Xms512m -Xmx1024m \
    -Dconfigfile=$cfgFile \
    -Dcmdconfig="$cfgParams" \
    -DSTAT_HOME=$STAT_HOME \
    -Dfile.encoding=UTF-8 \
    com.quest.stat.oracle.OAStatAgent $envCode 2>&1 | tee -a $fatalLog &
  • 0 over 8 years ago
    The ones we are testing have "Active" checkbox checked.
  • 0 over 8 years ago
    After installing the EOS objects did you make them "Active". Check under: Maintenance | General | Object Types and verify the newly installed objects are checked as "Active"
  • 0 over 8 years ago
    We have another team ie; using STAT with EOS different STAT instance. They raised similar issue.
    At that time we mentioned we do not have issues. After installing EOS on our instance we are seeing similar issues.