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Recent Ideas

  • Stat - Provide option to stop default assignment to queue owner

    mheider@bgsu.edu
    • Ideas
    • Under Review on
    • 0 Comments
    In Stat 5.8 a "feature" was implemented that defaults the assigned user to the queue owner. I am not sure what business process this was intended to address, but it is causing problems at our site. What happens far too often is a CSR gets saved with the...

  • Stat Business Rules Email Content Enhancement Request

    tom_shaw
    • Ideas
    • Coming Soon on
    • 3 Comments
    (Hope the screen shot is readable to folks viewing this) Created a Business Rule that will trigger when a Stat Migration has been scheduled. Would like the subject to be changed from "Migration Notification" to Scheduled Migration Notification of CSR...

  • STAT - Business rule to include CSR short description

    sunil_gaddam
    • Ideas
    • Coming Soon on
    • 0 Comments
    Currently "Migration Notification" event business rule just indicates CSR#, Migrator, Target Environment details. This information is not sufficient for the users to understand what was migrated. Can we make this configurable so that we can add additional...