Archived mail not placed in user folder structure since Exchange Mailbox move

We completed a change last year to disseminate users across multiple new Exchange 2010 Mailbox databases (fewer users per individual database).

When completing this we created a new journaling mailbox and data loader per Exchange database.

Since this was completed mail is no longer being shown, within the web console, in the relevant folder as per the users Outlook structure (as an example the Inbox shows the newest mail as what was received before the user mailbox was moved).

The mail is still showing under the relevant user as all mail can be seen when selecting the top level folder.

I figure this is something I have broken while migrating the users but am not knowledgeable enough on the product to figure out why.

0 Jeff Shahan over 6 years ago

You need to grant the AM service account Full Control to the databases to allow the service account access to the mailboxes in the new databases.
- 0 Neil.DIXON over 6 years ago in reply to Jeff Shahan
  
  I checked all the Mailbox permissions and found them to be the same.
  
  Checked the folder updated date on a number of mailboxes and isolated the issue to a single mailbox server. I hadn't enabled store manager for the server but it was for the users of the server.
  
  Super simple in the end. Thanks for your help.