How to operate Archive Manager 5.3 with Exch2010 and Exch2016 in a hybrid setupHi

Hi

I've attempted to configure Archive Manager 5.3 to journal mail from Exchange 2016. I set it up with the same configuration (dataloaders and access) as our 2010.

I found that mail was not being collected from mailboxes located in Exchange 2016. Following the errors I found that Exchange 2016 will require Outlook 2013 (I presume that's actually 2013+) on the Archive Manager server, so I installed Office 365.

I also attempted to add the record for Autodiscover https://support.quest.com/archive-manager/kb/153192/exchange-store-manager-esm-mapi-error-80040111-after-upgrading-to-archive-manager-5-1-2-

Here is the error (server names etc redacted):

15:24:18 DEBUG: BEGIN Run()
15:24:18 DEBUG: BEGIN RunningWalk()
15:24:18 DEBUG: Memory Usage: WorkingSet=8952K,PeakWorkingSet=8952K,PageFaults=2317,PageFileUsage=2384K,PeakPageFileUsage=2384K,PrivateUsage=2384K
15:24:18 DEBUG: Close the database connection
15:24:18 DEBUG: Open the database connection
15:24:18 DEBUG: BEGIN Connect()
15:24:18 DEBUG: Downgraded SQL connection string
15:24:18 DEBUG: Using ADO provider 'SQLNCLI'
15:24:18 DEBUG: END Connect() - result 0
15:24:18 DEBUG: CExchangeSession::Login - begin
15:24:18 DEBUG: CExchangeSession::Logout - begin
15:24:18 DEBUG: CExchangeSession::Logout - end
15:24:18 DEBUG: SHGetValue(HKCU,Software\Clients\Mail,<Default>) returns 00000000
15:24:18 DEBUG: SHGetValue(HKLM,Software\Clients\Mail\ExchangeMAPI,DllPathEx) returns 00000000
15:24:18 MAPI provider is ExchangeMAPI 6.5.8320.0
15:24:18 DEBUG: Creating AutodiscoverEWS instance by calling: DellSoftware.ArchiveManager.AutodiscoverEWS
15:24:18 Autodiscover response is:
15:24:18 AuthPackage=Default
15:24:18 ProxyServer=EXCHANGEPROXY.DOMAIN.COM
15:24:18 ProxyAuthScheme=NTLM
15:24:18 Server=94cd62fe-5e38-448a-b838-397dd98e80de@DOMAIN.COM
15:24:18 ServerDN=/o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=94cd62fe-5e38-448a-b838-397dd98e80de@DOMAIN.COM
15:24:18 PfServer=EXCHANGEPROXY.DOMAIN.COM
15:24:18 ServerVersion=2016
15:24:18 SSLOnly=true
15:24:18 UserDN=/o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=98928f7096664b8d99fd05b09a844dde-JOURNALMAILBOX
15:24:18 Session.Login: Email is: JOURNALMAILBOX@DOMAIN.COM
15:24:18 DEBUG: SHGetValue(HKCU,Software\Clients\Mail,<Default>) returns 00000000
15:24:18 DEBUG: SHGetValue(HKLM,Software\Clients\Mail\ExchangeMAPI,DllPathEx) returns 00000000
15:24:18 MAPI provider is ExchangeMAPI 6.5.8320.0
15:24:18 Creating profile '~ArchiveManager.DataLoader.EXCHANGESERVER03' for 'JOURNALMAILBOX@DOMAIN.COM'
15:24:18 DEBUG: ProfileInfo: ServerVersion=2016; UseAdminPriv=True; RunAsService=True; InstallOutLookForm=False; Server=94cd62fe-5e38-448a-b838-397dd98e80de@DOMAIN.COM; ServerDn=/o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=94cd62fe-5e38-448a-b838-397dd98e80de@DOMAIN.COM; PfServer=EXCHANGEPROXY.DOMAIN.COM; Email=JOURNALMAILBOX@DOMAIN.COM; UserDn=/o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=98928f7096664b8d99fd05b09a844dde-JOURNALMAILBOX; ProxyServer=EXCHANGEPROXY.DOMAIN.COM; ProxyAuthScheme=Ntlm; UseSsl=True; AuthPackage=Default;
15:24:18 DEBUG: Public Folder Account ProfileInfo: NULL
15:24:18 DEBUG: MAPIAdminProfiles
15:24:18 DEBUG: ProfAdmin.CreateProfile('~ArchiveManager.DataLoader.EXCHANGESERVER03')
15:24:18 DEBUG: Profile existed: CreateProfile(~ArchiveManager.DataLoader.EXCHANGESERVER03)
15:24:18 DEBUG: CExchangeSession::Login - end
15:24:18 DEBUG: WalkDelegateEmailAddresses(session, delegateEmailAddresses) - Get mailbox by delegateConnectString: mailbox=JOURNALMAILBOX@DOMAIN.COM;type=user;mode=journal
15:24:18 DEBUG: MAPI string property is being converted from Unicode to ANSI. This message will not be reported again.
15:24:19 DEBUG: Failed to OpenMsgStore 1 times, retrying ...
15:24:20 DEBUG: Failed to OpenMsgStore 2 times, retrying ...
15:24:22 ERROR: Session.OpenMsgStore:
15:24:22 MAPI error 80040111
15:24:22 Error: The requesting program is an incompatible version. Contact your system administrator about upgrading your Microsoft Exchange client.
15:24:22 Component: Microsoft Exchange Server Information Store
15:24:22 Context: 00000510
15:24:22 WARNING: Error when get mailbox JOURNALMAILBOX@DOMAIN.COM
15:24:22 Statistics for this run
15:24:22 _____________________________________
15:24:22 Folders processed : 0
15:24:22 Messages processed : 0 (0 linked)
15:24:22 Attachments processed : 0
15:24:22 Errors : 1
15:24:22 Warnings : 1
15:24:22 Mailbox export complete.