Archive Manager Installation

I have installed

I have installed Archive Manager 5.7 on Windows server 2016 64 bit. I see lots of RAM getting used on the system (80% most of the time). I have few questions

1. How to verify whether bit version of Archive Manager installed is 32 or 64 bit

2. Can i install a 32 bit Archive Manager 5.7 on Windows server 2016 64 bit? even if it gets installed, will it work?

3. What version of IFilter i need to install for AM 5.7 32 bit with Outlook O365 Pro-Plus 32 bit

4. Will adobe 64 bit Ifilter work with 32 bit AM 5.7 even if Adobe Reader i installed is 32 bit

I have gone though the article to install AM 5.7 but there is no specific mention about bit version of OS in pre-requisites.

I've completed the installation (i actually migrated the AM 5.7 from a physical machine on windows server 2008 to a Virtual Machine running Windows server 2016 64 bit OS). I wasn;t able to involve the experts from AM even though i have proper license of the software. I am getting few errors in Data loader logs

13:46:18 DEBUG: END WalkJournalMessage() - result -2147467259
13:46:18 DEBUG: BEGIN BLFAILEDMESSAGE::Insert()
13:46:18 DEBUG: END BLFAILEDMESSAGE::Insert() - result 0
13:46:18 DEBUG: BEGIN BLFAILEDMESSAGE::Next()
13:46:18 DEBUG: END BLFAILEDMESSAGE::Next() - result 0
13:46:18 DEBUG: calling GetProps for property 0E1B000B
13:46:18 DEBUG: BEGIN WalkJournalMessage(Re: [Tc] PLMXML_export item and all revisions) in folder 'Inbox'
13:46:18 ERROR: Unable to get message checksums:
13:46:18 IEmailPart2.get_PurportedCheckSum
13:46:18 Error 0x80070057

on Windows server 2016 64 bit. I see lots of RAM getting used on the system (80% most of the time). I have few questions

1. How to verify whether bit version of Archive Manager installed is 32 or 64 bit

2. Can i install a 32 bit Archive Manager 5.7 on Windows server 2016 64 bit? even if it gets installed, will it work?

3. What version of IFilter i need to install for AM 5.7 32 bit with Outlook O365 Pro-Plus 32 bit

4. Will adobe 64 bit Ifilter work with 32 bit AM 5.7 even if Adobe Reader i installed is 32 bit

I have gone though the article to install AM 5.7 but there is no specific mention about bit version of OS in pre-requisites.

I've completed the installation (i actually migrated the AM 5.7 from a physical machine on windows server 2008 to a Virtual Machine running Windows server 2016 64 bit OS). I wasn;t able to involve the experts from AM even though i have proper license of the software. I am getting few errors in Data loader logs

13:46:18 DEBUG: END WalkJournalMessage() - result -2147467259
13:46:18 DEBUG: BEGIN BLFAILEDMESSAGE::Insert()
13:46:18 DEBUG: END BLFAILEDMESSAGE::Insert() - result 0
13:46:18 DEBUG: BEGIN BLFAILEDMESSAGE::Next()
13:46:18 DEBUG: END BLFAILEDMESSAGE::Next() - result 0
13:46:18 DEBUG: calling GetProps for property 0E1B000B
13:46:18 DEBUG: BEGIN WalkJournalMessage(Re: [Tc] PLMXML_export item and all revisions) in folder 'Inbox'
13:46:18 ERROR: Unable to get message checksums:
13:46:18 IEmailPart2.get_PurportedCheckSum
13:46:18 Error 0x80070057

Parents
  • Hi Sharmaashish

    Please find my answers to your questions:

    1. How to verify whether bit version of Archive Manager installed is 32 or 64 bit

    - ArchiveManager is a 32 bits based applications. You can find the software installed under C:\Program Files(x86)\Quest\ArchiveManager

    2. Can i install a 32 bit Archive Manager 5.7 on Windows server 2016 64 bit? even if it gets installed, will it work?

    - Yes you can, ArchiveManager supports 64 bits server version

    3. What version of IFilter i need to install for AM 5.7 32 bit with Outlook O365 Pro-Plus 32 bit

     I think Adobe iFilter was discontinued and the last version on the web is 11.x. We recommend you to use Sumatra PDF as it's more steady than Filter. In regards to Outlook 365, use Outlook 2019 32 bits as Microsoft makes constant changes to O365 apps and the Pro-Plus version supported and tested is Microsoft Outlook for Office 365 ProPlus Semi-Annual channel release version 1808 (32-bit). 

     

    You can check the AM prerequisites following the next link:

    https://support.quest.com/technical-documents/archive-manager/5.7/release-notes/3

    4. Will adobe 64 bit Ifilter work with 32 bit AM 5.7 even if Adobe Reader i installed is 32 bit
    - You need to remove the Adobe 32 bits and install 64 bit. If you install 32 or 64 bits, you need to add the next settings in the ArchiveManager Configuration Console. 

    1. Stop Full Text Index service;

    2.Open AM Configuration Console;

    3.Add the "FTI Use IFilter64" and set the value to "True";

    4. Add the "FTI Use IFilter32" and set the value to "False";

    5. Start Full Text Index service

    5. About the DL error, please open a case and upload the latest DL journal log error under \Quest\ArchiveManager\DL\20210426\DataLoaderId-#-20210426.wlog

Reply
  • Hi Sharmaashish

    Please find my answers to your questions:

    1. How to verify whether bit version of Archive Manager installed is 32 or 64 bit

    - ArchiveManager is a 32 bits based applications. You can find the software installed under C:\Program Files(x86)\Quest\ArchiveManager

    2. Can i install a 32 bit Archive Manager 5.7 on Windows server 2016 64 bit? even if it gets installed, will it work?

    - Yes you can, ArchiveManager supports 64 bits server version

    3. What version of IFilter i need to install for AM 5.7 32 bit with Outlook O365 Pro-Plus 32 bit

     I think Adobe iFilter was discontinued and the last version on the web is 11.x. We recommend you to use Sumatra PDF as it's more steady than Filter. In regards to Outlook 365, use Outlook 2019 32 bits as Microsoft makes constant changes to O365 apps and the Pro-Plus version supported and tested is Microsoft Outlook for Office 365 ProPlus Semi-Annual channel release version 1808 (32-bit). 

     

    You can check the AM prerequisites following the next link:

    https://support.quest.com/technical-documents/archive-manager/5.7/release-notes/3

    4. Will adobe 64 bit Ifilter work with 32 bit AM 5.7 even if Adobe Reader i installed is 32 bit
    - You need to remove the Adobe 32 bits and install 64 bit. If you install 32 or 64 bits, you need to add the next settings in the ArchiveManager Configuration Console. 

    1. Stop Full Text Index service;

    2.Open AM Configuration Console;

    3.Add the "FTI Use IFilter64" and set the value to "True";

    4. Add the "FTI Use IFilter32" and set the value to "False";

    5. Start Full Text Index service

    5. About the DL error, please open a case and upload the latest DL journal log error under \Quest\ArchiveManager\DL\20210426\DataLoaderId-#-20210426.wlog

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