• State Not Answered
  • Replies 3 replies
  • Subscribers 17 subscribers
  • Views 624 views
  • Users 0 members are here
Options
Related

Chatbots in Customer Service: Boon or Bane?

examcerts4
3 months ago

One of the biggest impacts of AI chatbots is in customer service. Businesses are integrating chatbots to provide 24/7 support, reducing the need for human intervention in repetitive tasks. AI chatbots can process thousands of queries simultaneously, improving efficiency and customer satisfaction. However, some [customers](https://www.forbes.com) feel frustrated with chatbot limitations, particularly when dealing with complex issues that require human empathy.

According to a study by Gartner, 85% of customer interactions will be managed without human agents by 2025. This raises concerns about job displacement and the potential decline in personalized customer service.

Parents
  • 0 1 month ago

    Chatbots certainly offer great advantages in terms of scalability and cost-efficiency, but I agree that they sometimes fall short when it comes to handling complex, emotionally charged issues. From my experience, a hybrid model where chatbots handle initial triage and escalate more nuanced cases to human agents seems to work best. It maintains efficiency without sacrificing the personal touch that customers still value so much. It will be interesting to see how AI evolves to better balance empathy and automation in the next few years.

  • 0 1 day ago in reply to stevemarkovick

    If you’re someone who regularly accesses online government services like e-Mitra, Rajasthan SSO, or digital identity platforms, then understanding how SSO ID works is essential. It simplifies the entire single sign-on login process, letting you access services like Aadhaar verification, Jan Aadhar, and Bhamashah through one secure portal. Whether it's checking your job status, scholarship forms, or government scheme eligibility, an SSO ID makes the experience smoother and faster.

Reply
  • 0 1 day ago in reply to stevemarkovick

    If you’re someone who regularly accesses online government services like e-Mitra, Rajasthan SSO, or digital identity platforms, then understanding how SSO ID works is essential. It simplifies the entire single sign-on login process, letting you access services like Aadhaar verification, Jan Aadhar, and Bhamashah through one secure portal. Whether it's checking your job status, scholarship forms, or government scheme eligibility, an SSO ID makes the experience smoother and faster.

Children
No Data