Empowering end users: Introducing the On Demand Migration self-service portal
Device migrations have always been an IT-driven process, requiring precision, coordination and time, but leaving end users out of the loop.
Now, there’s a better way.
We’re thrilled to introduce the On Demand Migration self-service portal, the first of its kind on the market. This new capability empowers end users to take control of their own device migration schedules within IT-defined parameters, reducing IT overhead, improving user satisfaction and accelerating migration timelines.
The problem: A process stuck in the past
Migrating devices at scale introduces significant complexity. IT teams must coordinate thousands of users, each with unique schedules and availability. Without user input, scheduled migrations often fail or require rescheduling, leading to delays, support tickets and user frustration.
The reality is that the way users work has changed over the years.
- Users are mobile: They travel, work remotely and have unpredictable schedules.
- IT lacks visibility: Admins often don’t know if a user is available at the scheduled migration time.
- Scheduling is inefficient: When a proposed time doesn't work, users must contact IT to reschedule, leading to delays, miscommunication and manual rework.
- Support teams are overwhelmed: When numerous migrations happen simultaneously, support teams struggle to keep up, increasing the risk of failed migrations and user frustration.
This outdated model creates a bottleneck that slows down digital transformation initiatives and frustrates everyone involved.
The On Demand Migration self-service portal will eliminate this friction. When a migration is scheduled, users receive an email notification with the proposed time. If it doesn't work for them, they can simply reschedule within a set of IT-approved time slots.
No more spreadsheets. No more manual rescheduling. No more guesswork.
A smarter, more flexible approach: Self-service scheduling with full IT control
The On Demand Migration self-service portal transforms the migration process by introducing a user-centric approach while maintaining IT oversight.
Here’s how it works:
- IT prepares and schedules: Admins define available time slots, daily and hourly migration limits, and can restrict scheduling to business hours. This ensures support teams are not overwhelmed and migrations occur in a controlled, predictable manner.
- Users are notified: Each user receives an email with the scheduled time and a link to the self-service portal.
- Users choose what works: If the suggested time doesn't work, users can choose a migration time that suits their schedule or opt for immediate migration to minimize disruption and downtime.
- Automation takes over: By eliminating the back-and-forth of rescheduling, IT teams save hours of administrative effort. The portal manages all updates automatically, freeing up resources for higher-value tasks.
- Real-time visibility: The admin dashboard offers a comprehensive view of migration status across all devices, including historical data and upcoming migrations, which helps track progress and plan ahead.
Conclusion: A new era for device migrations
The On-Demand Migration self-service portal is not just an enhancement; it reimagines how device migrations should operate in the modern enterprise. By shifting from a rigid, IT-driven process to a flexible, user-empowered model, we address one of the most persistent challenges in IT operations.
This transition is more than a matter of convenience; it represents a strategic advantage. Organizations can now migrate more quickly, reduce overhead support and deliver a better user experience. With complete control over scheduling, capacity and visibility, IT teams can scale confidently without compromising quality or service.
In a world where agility and user experience are critical, this self-service portal is the breakthrough your migration strategy has been waiting for.
Ready to modernize how you migrate?
The On Demand Migration self-service portal is available now. If you’re ready to reduce IT overhead, empower your users and streamline your migration process, we’re here to help. Contact your Quest account team for more information.