Having worked in support for many many years, you find yourself asking the same question over and over again. Have you turned it on and off again – Sorry could resist.
The question you should ask is – Have you a latest backup of the system before…
Let me tell you a story all about the DL…
Have you ever deployed a new software solution and had many sleepless nights over the implementation?
Many times we are told that this new software’s strengths are “ease of use” and will “save time” etc…