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Future development of Desktop Authority

GastroMIS
over 7 years ago

We're currently looking into renewing our Desktop Authority contracts. Looking at the updates and the recent development at Dell's software departure, I'm quite uncertain if this is actually still worth it. There are MANY things missing in Desktop Authority right now:

- Support for Office 2016 is missing, many things can't be configured

- Even though Windows 10 is supported, many options for a remote system are missing. Why do I need to run a tool like XP Antispy (among others) to configure the OS?

- Remote Assistant is totally unusable right now. Even with the hotfix installed, no recent browser properly supports the Java applet any more - this has forced us to invest several thousand dollars into teamviewer licenses, even though we originally purchased a software for this purpose!

- We've tested the anniversary update with Desktop Authority and ran into issues with USB security and the complete agent (crash at startup)

Is there any word on the future development? In it's current state and looking at half a year without any updates, DA is certainly not worth it and there are better alternatives out there. However, switching systems comes with a high amount of work and costs so we'd like to stay with our current solutions.

Thanks and regards,

  Patrick

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  • 0 over 7 years ago

    I've been trying to work around missing features lately (for example, we've tried Teamviewer for internal support, spread through a MSI package and registry settings), but this leaves me wondering what exactly I should pay a yearly fee for :)

    I've asked one of my colleagues to try and work out things within group policies directly ... this works surprisingly good at a very performant and good level, though I'm missing the GUI of Desktop Authority for quick changes (everyone got used to it for years now). There are several tools which help with that though, but I doubt Dell would be too keen on us discussing this here :)

    Regards,

      Patrick

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  • 0 over 7 years ago

    I've been trying to work around missing features lately (for example, we've tried Teamviewer for internal support, spread through a MSI package and registry settings), but this leaves me wondering what exactly I should pay a yearly fee for :)

    I've asked one of my colleagues to try and work out things within group policies directly ... this works surprisingly good at a very performant and good level, though I'm missing the GUI of Desktop Authority for quick changes (everyone got used to it for years now). There are several tools which help with that though, but I doubt Dell would be too keen on us discussing this here :)

    Regards,

      Patrick

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