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Future development of Desktop Authority

GastroMIS
over 7 years ago

We're currently looking into renewing our Desktop Authority contracts. Looking at the updates and the recent development at Dell's software departure, I'm quite uncertain if this is actually still worth it. There are MANY things missing in Desktop Authority right now:

- Support for Office 2016 is missing, many things can't be configured

- Even though Windows 10 is supported, many options for a remote system are missing. Why do I need to run a tool like XP Antispy (among others) to configure the OS?

- Remote Assistant is totally unusable right now. Even with the hotfix installed, no recent browser properly supports the Java applet any more - this has forced us to invest several thousand dollars into teamviewer licenses, even though we originally purchased a software for this purpose!

- We've tested the anniversary update with Desktop Authority and ran into issues with USB security and the complete agent (crash at startup)

Is there any word on the future development? In it's current state and looking at half a year without any updates, DA is certainly not worth it and there are better alternatives out there. However, switching systems comes with a high amount of work and costs so we'd like to stay with our current solutions.

Thanks and regards,

  Patrick

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  • 0 over 7 years ago

    Patrick, GastroMIS, and mviselli,

     

    This if Fernando Volonte, PM for DA and PM.  As Diana said, we greatly welcome your feedback and I would like to address some of the your major points below.

     

    With regard to ongoing Development of DA, development is ongoing and we will be releasing a major release of DA in the very near future (Q3 timeframe) barring any unforseen issues.  In this new release there will be some very exciting new features including support for newer Microsoft platforms, i.e., SQL Server 2016, Outlook 2016, and Office 2016 to name a few.  I don't want to list out everything yet as we're nearing the end of the development/QA cycle and don't want to let any untested cats out of the bag just yet.  :-)

     

    With respect to Remote Support Center, we continue to improve on this free add-on (we've never charged for it) to Desktop Authority, but have also found that a significant portion of our userbase simply doesn't use this free add-on which may cause us to reevaluate our strategy relative to RSC.  Stay tuned. 

     

    I'm confused as to the comment about waiting a year and a half for an update as we released 9.3 in February and are working very hard to release a major update very soon. 

     

    As I believe you may already be aware, Desktop Authority is a very easy to use endpoint management solution that gives you a single, easy to use console (I think GastroMIS mentioned missing the GUI of DA for quick changes) to configure, manage, secure and support each of your user's unique workspace.  Not only does DA complement traditional desktop management it gives you true user environment management for your environments.

     

    As mentioned earlier, we welcome the feedback and are open to discussions of this type.  At the same time, please know that the developmment, QA, tech writing, and support teams are working very hard day in and day out to provide you the best endpoint management solution on the market.

     

    Best,

     

    Fern, Desktop Authority/Priviledge Manager PM

Reply
  • 0 over 7 years ago

    Patrick, GastroMIS, and mviselli,

     

    This if Fernando Volonte, PM for DA and PM.  As Diana said, we greatly welcome your feedback and I would like to address some of the your major points below.

     

    With regard to ongoing Development of DA, development is ongoing and we will be releasing a major release of DA in the very near future (Q3 timeframe) barring any unforseen issues.  In this new release there will be some very exciting new features including support for newer Microsoft platforms, i.e., SQL Server 2016, Outlook 2016, and Office 2016 to name a few.  I don't want to list out everything yet as we're nearing the end of the development/QA cycle and don't want to let any untested cats out of the bag just yet.  :-)

     

    With respect to Remote Support Center, we continue to improve on this free add-on (we've never charged for it) to Desktop Authority, but have also found that a significant portion of our userbase simply doesn't use this free add-on which may cause us to reevaluate our strategy relative to RSC.  Stay tuned. 

     

    I'm confused as to the comment about waiting a year and a half for an update as we released 9.3 in February and are working very hard to release a major update very soon. 

     

    As I believe you may already be aware, Desktop Authority is a very easy to use endpoint management solution that gives you a single, easy to use console (I think GastroMIS mentioned missing the GUI of DA for quick changes) to configure, manage, secure and support each of your user's unique workspace.  Not only does DA complement traditional desktop management it gives you true user environment management for your environments.

     

    As mentioned earlier, we welcome the feedback and are open to discussions of this type.  At the same time, please know that the developmment, QA, tech writing, and support teams are working very hard day in and day out to provide you the best endpoint management solution on the market.

     

    Best,

     

    Fern, Desktop Authority/Priviledge Manager PM

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