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Future development of Desktop Authority

GastroMIS
over 7 years ago

We're currently looking into renewing our Desktop Authority contracts. Looking at the updates and the recent development at Dell's software departure, I'm quite uncertain if this is actually still worth it. There are MANY things missing in Desktop Authority right now:

- Support for Office 2016 is missing, many things can't be configured

- Even though Windows 10 is supported, many options for a remote system are missing. Why do I need to run a tool like XP Antispy (among others) to configure the OS?

- Remote Assistant is totally unusable right now. Even with the hotfix installed, no recent browser properly supports the Java applet any more - this has forced us to invest several thousand dollars into teamviewer licenses, even though we originally purchased a software for this purpose!

- We've tested the anniversary update with Desktop Authority and ran into issues with USB security and the complete agent (crash at startup)

Is there any word on the future development? In it's current state and looking at half a year without any updates, DA is certainly not worth it and there are better alternatives out there. However, switching systems comes with a high amount of work and costs so we'd like to stay with our current solutions.

Thanks and regards,

  Patrick

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  • 0 over 7 years ago

    Fernando,

    I think his overall point is development is slow. Fixes and updates are taking a very long time. Internet explorer has been out for how long? and there are still several very weird glitches with the GUI for programming the config. Not to mention the UI is very slow.

    Per your comment about he Remote Support Center. No one is using it because it is absolutely broken. For over 2 years Java is actively preventing us for being able to use the feature unless we approve exception after exception. I finally built a Exception Site List with all of my workstations in there but now with the latest Java update even that does not work anymore. I have little incentive at this point to use the feature. Either make a decision to fix and improve or remove. It makes the product look very bad. My other comment about the support assist is the horrible use of screen real-estate. On my monitor its almost impossible to see anything on a users workstation unless I go into full screen mode because the crummy border on the top and all of the ridiculous white space. Also its not a free add-on. Its part of the product we purchased and your no longer supporting this part of the product.

    So to sum it up. His point is that the products development is WAY behind the curve but finding solutions that include the feature set to replace this are hard but not impossible. I'm pretty close to locating some other product.

    -Andy

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  • 0 over 7 years ago

    Fernando,

    I think his overall point is development is slow. Fixes and updates are taking a very long time. Internet explorer has been out for how long? and there are still several very weird glitches with the GUI for programming the config. Not to mention the UI is very slow.

    Per your comment about he Remote Support Center. No one is using it because it is absolutely broken. For over 2 years Java is actively preventing us for being able to use the feature unless we approve exception after exception. I finally built a Exception Site List with all of my workstations in there but now with the latest Java update even that does not work anymore. I have little incentive at this point to use the feature. Either make a decision to fix and improve or remove. It makes the product look very bad. My other comment about the support assist is the horrible use of screen real-estate. On my monitor its almost impossible to see anything on a users workstation unless I go into full screen mode because the crummy border on the top and all of the ridiculous white space. Also its not a free add-on. Its part of the product we purchased and your no longer supporting this part of the product.

    So to sum it up. His point is that the products development is WAY behind the curve but finding solutions that include the feature set to replace this are hard but not impossible. I'm pretty close to locating some other product.

    -Andy

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