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Future development of Desktop Authority

GastroMIS
over 7 years ago

We're currently looking into renewing our Desktop Authority contracts. Looking at the updates and the recent development at Dell's software departure, I'm quite uncertain if this is actually still worth it. There are MANY things missing in Desktop Authority right now:

- Support for Office 2016 is missing, many things can't be configured

- Even though Windows 10 is supported, many options for a remote system are missing. Why do I need to run a tool like XP Antispy (among others) to configure the OS?

- Remote Assistant is totally unusable right now. Even with the hotfix installed, no recent browser properly supports the Java applet any more - this has forced us to invest several thousand dollars into teamviewer licenses, even though we originally purchased a software for this purpose!

- We've tested the anniversary update with Desktop Authority and ran into issues with USB security and the complete agent (crash at startup)

Is there any word on the future development? In it's current state and looking at half a year without any updates, DA is certainly not worth it and there are better alternatives out there. However, switching systems comes with a high amount of work and costs so we'd like to stay with our current solutions.

Thanks and regards,

  Patrick

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  • 0 over 7 years ago

    Couldn't agree more to what Andy said.

    Take Office 2016 as an example. It has been releases in September 2015, so it's out for a year. As we are using the Office365 plans, our PCs meanwhile all either automaticly updated or got re-installed with the latest version meanwhile. Desktop Authority doesn't feature Office 2016 support for signatures yet - so this feature is broken for quite some time now.

    If you plan in dropping Support Center, that's okay - but it is broken for 2 years now, with Java being harder and harder to use (we had a VM with Firefox 3.6 running in it's last months) and us hoping it would come back. We meanwhile purchased a software nearly as expensive as DA to replace it, not because we wanted to but because we had to.

    Regards,

      Patrick

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  • 0 over 7 years ago

    Couldn't agree more to what Andy said.

    Take Office 2016 as an example. It has been releases in September 2015, so it's out for a year. As we are using the Office365 plans, our PCs meanwhile all either automaticly updated or got re-installed with the latest version meanwhile. Desktop Authority doesn't feature Office 2016 support for signatures yet - so this feature is broken for quite some time now.

    If you plan in dropping Support Center, that's okay - but it is broken for 2 years now, with Java being harder and harder to use (we had a VM with Firefox 3.6 running in it's last months) and us hoping it would come back. We meanwhile purchased a software nearly as expensive as DA to replace it, not because we wanted to but because we had to.

    Regards,

      Patrick

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