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Portal Knowledge of Intrust not found

secit soc
over 4 years ago

Hi, 

I'm trying to work and check the Portal Knowledge from Intrust to generate reports but when I click to "InTrust Reports" it opens a Internet explorer webpage but didn't shows me nothing. 

I installed Portal Knowledge 2.11, but I deployed all the software requirements: 

-SQL Reporting service 2017 (SQL Reporting service is deployed in the same machine where I have installed SQL Server 2017).

-IIS Server (version 10).

-ASP .NET 4.6.2

-Net Framework 4.6.2. 

In fact during the Portal Knowledge installation wizard all the dependencies are Ok (Passed), but when I want to open the report page didn't shows nothing. For example I tried to go directly to next URL:

http://localhost/servers 

http://localhost/Reportserver

http://localhost/QuestKnowledgePortal/  

The error showed is the same: HTTP Error 404.0 - Not found (The resource you are looking for has been removed, had its name changed, or is temporaly unavailable.). 

This is the configuration applied during the installation: 

  • Virtual Directory: Default Web Site / QuestKnowledgePortal
  • SQL Server Reporting Service URL: http://localhost/ReportServer
  • SQL Server Reporting Service GUI URL: http://localhost/Reports  
  • I Specified Account and password to SQL Server 

I dont know if is a problem of SQL Reporting service because in IIS Server I can validate that there's a Site with the name 'QuestKnowledgePortal' with all the sub-pages.

Thanks

Parents Reply Children
  • 0 over 4 years ago in reply to secit soc

    Strange, do you have an account on that site? OK

    • Cause

      The server running the Quest Knowledge Portal is either missing the .ASP.NET 4.0 components; the ASP.NET (v4.0) installation is corrupt and/or missing files; or the QKP site has incorrect handler mappings.

    • Resolution

       1. Ensure .NET 4.0 (or higher) is installed on the the server running Quest Knowledge Portal.

       2. Reinstall ASP.NET (4.0), for example:

      %windir%\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -i

      3. Ensure ASP.NET (4.0) ISAPI and CGI extensions are allowed.

      a. Via IIS Manager click on the server name in the left pane

      b. Double-click ISAPI and CGI Restrictions.

      c. Ensure both ASP.NET v4.0.30319 entries are listed and set to Allowed under the Restrictions column.

      4. Revert handler mappings to parent.

      a. Go to IIS and highlight the QuestKnowledgePortal site.

      b. Double-click on the Handler Mappings icon

      c. Click on Revert to Parent on the on the Actions pane (right-hand side)

      5. Try to load the Knowledge Portal website again. 

  • 0 over 4 years ago in reply to secit soc

    Frankly speaking if there are no other Web Apps running on this Server, it may be a good point to reinstall IIS completely and then follow the requests of QKP installation program.