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Why is Content Matrix not connecting to SharePoint Online sites after a crash and claims the sites do not exist

james beckenham
over 6 years ago

After a crash, content matrix will now not connect to sites it was previously connected to in SharePoint Online claiming is "Could not find site on the remote SharePoint server: <URL>"

 

I also see an error pop up on shut down of Content Matrix that says "An error occurred invoking the method. The destination thread no longer exists." which I have previously never seen.

 

Help?!

  • over 6 years ago

    Hi James,

     

    Can you please confirm if you are using Auto Detect as the Authentication Type when connecting to SharePoint Online? If yes, I suggest that you change it to Web Browser Authentication, then try to reconnect to the environment.

     

    I hope this helps.

     

     

    Regards,

    Cyrus

  • over 6 years ago

    Hi Cyrus,

     

    Thanks for answering. Unfortunately this hasn't solved the problem. The web browser sign in pops up and after filling it out I get the same error.

     

    I have tried Auto Detect & R​emote Connection CSOM for the connection type and Auto Detect and Web Browser Authentication for the Authentication Type

     

    Any other ideas?

     

    Thanks,

     

    James

  • over 6 years ago

    Hi James,

     

    Are you able to log in to the SharePoint Online Admin Center through a browser without any issue?

     

     

    Regards,

    Cyrus

  • over 6 years ago

    Hi Cyrus,

     

    I can indeed do this. I am able to browse to and use the sites/admin center and can also connect to it through the SharePoint Online Management shell.

     

    Thanks,

     

    James