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For CP online - our admin passwords have changed. Where else would I reset the credentials? Thanks

erobinson
over 6 years ago

our admin passwords have changed. now we getting the following error when attempting to configure CP after running the Online License Manager

Error: Your login attempt was not successful. Either your credentials are incorrect or you do not have enough permission to access the ControlPoint Configuration website.

Where else would I reset the credentials?

Thanks

Parents
  • over 6 years ago

    Hi Eric,

     

    Can you please confirm the account you're using to finish the configuration is a member of the local Administrator's group on the machine where ControlPoint Online is installed? and has a valid login for the SQL server that will be hosting the ControlPoint Services database?

     

    Kind Regards,

    Eliza

     

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  • over 6 years ago

    Hi Eric,

     

    Can you please confirm the account you're using to finish the configuration is a member of the local Administrator's group on the machine where ControlPoint Online is installed? and has a valid login for the SQL server that will be hosting the ControlPoint Services database?

     

    Kind Regards,

    Eliza

     

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