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When I try to connect to a SharePoint 2010 site, I'm getting a "Connection Failed: Authentication Failure. The specified member name is either invalid or empty."

lamorgen
over 6 years ago
When I try to connect to a SharePoint 2010 site, I'm getting a "Connection Failed: Authentication Failure. The specified member name is either invalid or empty."
  • over 6 years ago

    Hi Lynn,

     

    Please ensure that you are typing the credentials correctly. Also, can you please provide the following information so I can assist you further?

     

    • Authentication type being used
    • Stack trace log in *.txt format

     

     

    Regards,

    Cyrus

  • over 6 years ago
    I have no idea where the stack trace log is located. I get this same error regardless of the username I use….and yes…..the credentials are being entered correctly Regards, Lynn Lynn Morgenson |lamorgen@scj.com | 262-260-2552 No trees were killed in the sending of this message, but a large number of electrons were terribly inconvenienced
  • over 6 years ago

    Hi Lynn,

     

    Please do the following to get the log file:

     

    1. Launch Metalogix Essentials.
    2. Click Help > Log Manager > Show Workspace.
    3. Open the .metadata folder and locate the .log file.

     

    Regards,

    Cyrus

  • over 6 years ago
    Thank you for your help and patience. I reinstalled the software and everything is now working for me. Regards, Lynn Lynn Morgenson |lamorgen@scj.com | 262-260-2552 No trees were killed in the sending of this message, but a large number of electrons were terribly inconvenienced
  • over 6 years ago

    Hi Lynn,

     

    You're welcome and I'm glad to know that your issue has been resolved.

     

     

    Regards,

    Cyrus

  • over 6 years ago

    I am having the exact same issue Cyrus when trying to connect to an on-premises SharePoint 2007 site. Can you help?

     

    Thanks,

    Mark​

  • over 6 years ago

    Hi Mark,

     

    Can you please confirm the following?

     

    a. Are you connecting to the correct SharePoint URL and entering the credentials correctly?

    b. What is the exact Essentials version that you are using?

    c. Are you using any proxy?

    d. Are you able to connect to the same SharePoint 2007 site through a browser or a different tool?

     

     

    Regards,

    Cyrus

  • over 6 years ago
    Hi Cyrus, 1. I am connecting to the correct SP URL and entering the correct credentials. 2. The exact version of Essentials is Version: 2.1.4.201801081236 64 bit 3. I check the box Use Proxy and I also don’t check it and it makes no difference, I get the same error message. We use a proxy here where I work. 4. Yes, I can connect to the site using the same URL without any issues using IE11, Chrome etc. Below is the error message I am getting. [cid:image001.png@01D3D7FE.D0126D90] Thanks, Mark