Rum tool result in Outlook 2016 not working

It appears that every workstation I RUM to another domain has it's Outlook 2016 broken, where it generates a Trusted Platform Module error and won't allow users to authenticate and therefore use Outlook. If we remove the "work or school account" prior to running the RUM tool on the workstation and moving it to the new domain, Outlook 2016 then authenticates properly and Outlook is usable.

Is this a known issue? Is there anything that can be done during the RUM process to eliminate this error post-Move to the new domain?

0 marc davies over 5 years ago

We are having a very similar issue. Would love to hear if there is any further info or a fix.
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0 Jeff Shahan over 5 years ago

This is an issue with modern authentication and the way that the data I stored in the users profile. Contact Microsoft support,
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0 marc davies over 5 years ago in reply to Jeff Shahan

Thanks Jeff. Have a ticket open with MS. Will post anything that they come up with, provided that it's helpful.
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0 tbtwxgpy_78641 over 5 years ago in reply to marc davies

Hey Marc. So far, everything I've tried to automate this, do something via a command/script, over the last 3 weeks has failed. The only thing that actually works unfortunately so far is manually removing that "work or school account" from each machine manually before running the Processing.

I sure hope you have better luck with your MS ticket, and would love to hear what you uncover. Good luck to us both
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0 rodney scott over 4 years ago in reply to marc davies

I'm running into the same issue. Any news on what can be performed to prevent this?
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