Agent Issue please help!!!

Hi All,

We are migrating clients from one Domain to another and we have now come to an impass on quite a few of our machines. Nearly 1 in 2 have the issue below. We understand what the issue is we believe it was due to a discovery and installation of agents some time ago using a user ID and password we no longer use.

What we need to do I believe is to uninstall the current Agent and start again? Below is the issue we are finding.

Any help or advice would be greatly appreciated.

08/08/2019 12:08:31 3768 UTC +01:00, GMT Daylight Time
08/08/2019 12:08:31 3768 GBLLSV18APPS01, Windows Server 2012 Datacenter Edition x64, build 9200
08/08/2019 12:08:31 3768 ================================================================================
08/08/2019 12:08:31 3768 Quest Migration Manager RUM Controller Service version: 8.14.1.947.
08/08/2019 12:08:31 3768 Starting discovery for computer: eu-ll-10060.
08/08/2019 12:08:31 3768   Impersonating user: ckeurope.com\sccmdomainjoin.
08/08/2019 12:08:31 3768 Agent not installed; will try to install.
08/08/2019 12:08:31 3768     Installing RUM agent on host eu-ll-10060.
08/08/2019 12:08:31 3768       Checking RUM agent status.
08/08/2019 12:08:31 3768       Connecting to SCM on host eu-ll-10060.
08/08/2019 12:08:34 3768 Error 0x6ba. The RPC server is unavailable. 
08/08/2019 12:08:34 3768 Discovery failed.

Parents Reply
  • Your error in the log The RPC server is unavailable, could be a few different things.  It could be name resolution. 

    Ping eu-ll-10060, does it resolve to an IP address and reply? If not, add eu-ll-10060 domain to your DNS suffix search order. I will be there is the issue. Your next issue will be eu-ll-10060 trying to resolve GBLLSV18APPS01. It will need GBLLSV18APPS01 dns suffix added to it's search order. 

    Can you map \\eu-ll-10060\c$?

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