Migration Manager for Active Directory

Forum Users losing secondary smtp from ProxyAddresses in a two way sync

Users losing secondary smtp from ProxyAddresses in a two way sync

Nick over 4 years ago

Very strange one here.

We have had 2 users over the past few weeks now lose their secondary ProxyAddresses, which seems to tie in around the same time as a password reset.

So for example a user has:

SMTP:user.name@domain.com
smtp:user@domain.com
sip:user.name@domain.com

then they just have:

SMTP:user.name@domain.com
sip:user.name@domain.com

We've had the lower case smtp disappear for two users now, and the one I am reviewing at the moment lost two secondary smtp addresses.

The logs are not very clear, just wondering if anyone has any ideas?

This user is NOT in the scope for the two way sync, they are in an OU that is only syncing from Source > Destination.

We are using Azure AD Connect to sync up to O365 also.

Any ideas/thoughts?

0 Luke.Adams over 4 years ago

It sounds like you are missing the CopyTargetAddress xml, which is required for a Hybrid configuration you are implementing. Please be sure to use your services people for configuration assistance, if needed, but this explains what's required, including the above mentioned xml.

https://support.quest.com/technical-documents/reference-materials-for-migration/8.14/migrating-to-microsoft-office-365/12#TOPIC-711742

The CopyTargetAddress.xml will help by copying the proxies, from the source to the onprem target for AAdConnect (whatever the current name is), to sync to the cloud.

Luke
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0 Nick over 4 years ago in reply to Luke.Adams

Hi

We have the proxyaddresses syncing fine as part of migrations & sync.

This issue happens at both ends, it randomly just deletes the secondary proxy addresses.

I am not sure if this is Quest causing this, or something in Azure AD.

We're setting up auditing on the proxyaddresses hopefully, so then we'll be able to see what account modifies the account. I will report back if it happens again.

Thanks,
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