Good day. Few queries throw up by the customer in our recent migration project using MMAD. Need some useful information to help us explain to the customer.
1. They have several Win2008R2 in production. Although that this windows version is supported by MMAD, i did stress out to the customer that since it is EOL and if server hardware is quite old, there is a possibility that upon restart, some errors might occur. Well, what can go wrong right!?.. it just another processing process and then joining to new domain.. Customer said they have an extended support agreement with Microsoft and for any issue related to Windows 2008 R2, we can get MS to support. Question is, will Quest Support provide necessary support as well (in any term related to product or migration) if we log a case to you.
on another note, yes we do have roll-back option. But by doing this, it will not accomplish the migration objective.
2. Customer maintenance is expired and there are need for us to contact support to check for some issue. Is there any possible way to get help from Quest Support? while we are waiting for renewal. it can be normal severity case, not so fast response also good enough as long that we can start work on it. As from portal, it didn't allow to log case if maintenance was not active.