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Users experience extreme outlook sluggish issues when the sync job runs.

Ajit
over 7 years ago

Hello,

Current setup : Exchange 2010 SP3 RU14
Windows 2008 R2
Outlook in online mode

Customer would like to migrate to office 365.
Dell migration manager 8.12 is installed and mailboxes are being copied to office 365
Users experience extreme outlook sluggish issues when the sync job runs.
When the sync job stops , users do not experince any issues.

Request you to please recommend any known steps which can resolve the issue.

Parents
  • 0 over 7 years ago
    Hello,

    Even after upgrading to 8.13 the outlook performance issue will remain.
    If we install 8.13 , then will the sync process resume from it was completed by 8.12 or will it start all over again.
    Please correct me if I wrong.



    Question :

    1500 users access outlook in citrix with shared mailbox in outlook profiles
    1900 users access outlook in online / cached in laptop / desktop. They also have shared mailboxes mapped.
    If we force the laptop users to use only cached exchange mode, then can we copy these user mailboxes in business hours to O365
    After business hours , we copy the user mailboxes in cloud which are in citrix.

    However if there is a laptop and citrix user which access the same shared mailbox , then again the user who uses citrix will face performance issue.
Reply
  • 0 over 7 years ago
    Hello,

    Even after upgrading to 8.13 the outlook performance issue will remain.
    If we install 8.13 , then will the sync process resume from it was completed by 8.12 or will it start all over again.
    Please correct me if I wrong.



    Question :

    1500 users access outlook in citrix with shared mailbox in outlook profiles
    1900 users access outlook in online / cached in laptop / desktop. They also have shared mailboxes mapped.
    If we force the laptop users to use only cached exchange mode, then can we copy these user mailboxes in business hours to O365
    After business hours , we copy the user mailboxes in cloud which are in citrix.

    However if there is a laptop and citrix user which access the same shared mailbox , then again the user who uses citrix will face performance issue.
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