Error getting index: Previous backup index is offline

You can see the error log below, how do I get my previous backup index back online?

07/30/2020 06:15:38 99 77 Jobs NETVAULT Finished job 99, phase 1 (instance 77)
07/30/2020 06:15:38 99 77 Jobs NETVAULT Job Status: Backup Failed
07/30/2020 06:15:38 99 77 Jobs NETVAULT Job manager lost message channel unexpectedly
07/30/2020 06:15:38 99 77 Media NETVAULT Job has been assigned device 'Quest QoreStor (DefaultGroup/RDS-QORESTORCORP-ALLSERVERS) '
07/30/2020 06:15:38 99 77 Data Plugin NETVAULT Will attempt a backup suitable for Direct Access Restore
07/30/2020 06:15:38 99 77 Data Plugin NETVAULT Will attempt a 'dump' Backup
07/30/2020 06:15:37 99 77 Data Plugin NETVAULT NDMP Client 12.2.0.8 Backup
07/30/2020 06:15:37 99 77 Data Plugin NETVAULT Host 'Unknown', ID 'abc1997', OS 'DartOS', Version 'EMC File Server.T.8.0.1.112'
07/30/2020 06:15:37 99 77 Jobs NETVAULT Error getting index: Previous backup index is offline
07/30/2020 06:15:37 99 77 Jobs NETVAULT Previous backup index for set 'NDMP VNXe - Archives' is offline
07/30/2020 06:15:36 99 77 Jobs NETVAULT Error getting index: Previous backup index is offline
07/30/2020 06:15:36 99 77 Jobs NETVAULT Previous backup index for set 'NDMP VNXe - Archives' is offline
07/30/2020 06:15:35 99 77 Jobs NETVAULT Starting job 99 'NDMP - VNXe - Archives - FULL' (Phase 1 , Instance 77) for UID 2
Parents
  • As we see from the backup selection is looking for a previous index, my guess is it could be Dump1, etc ( incremental ) these are the jobs which needs previous Full backup indexes to be online

    My followup question would be whether the indexes of the Full backup or DUMP0 is it still online and not expired, if not expired you can 

    To load offline indexes:
    1 In the Navigation pane, click Create Restore Job, and then on the Choose Saveset page, click Manage
    Indexes.
    2 Click Choose Client, and select the client for which the backup was created.
    -or
    quickly locate the client (s), you can use the Search box at the upper right corner of the table. The data
    in the table is filtered as you type the search text into the box.
    3 Click OK to close the dialog box.
    4 Optionally, click Choose Plugin, and select the plug-in that was used to create the backup. Click OK to
    close the dialog box.
    5 Click the View icon to list the savesets for the selected client and plug-in.
    6 In the savesets list, all items are selected by default.
    To load indexes for specific savesets, clear the checkmarks for the savesets that you want to exclude.
    Alternatively, click the checkbox in the header row to remove all checkmarks, and select the individual
    savesets.
    7 Click Load, and in the Load Index dialog box, configure the following option:
    Black small square Days to Keep Index: Type or select the number of days you want to store the index in the NetVault
    Database. By default, the index is retained for one day.
    8 Click OK to close the dialog box

    Refer https://support.quest.com/technical-documents/netvault/13.0/administration-guide/45#TOPIC-1432700

Reply
  • As we see from the backup selection is looking for a previous index, my guess is it could be Dump1, etc ( incremental ) these are the jobs which needs previous Full backup indexes to be online

    My followup question would be whether the indexes of the Full backup or DUMP0 is it still online and not expired, if not expired you can 

    To load offline indexes:
    1 In the Navigation pane, click Create Restore Job, and then on the Choose Saveset page, click Manage
    Indexes.
    2 Click Choose Client, and select the client for which the backup was created.
    -or
    quickly locate the client (s), you can use the Search box at the upper right corner of the table. The data
    in the table is filtered as you type the search text into the box.
    3 Click OK to close the dialog box.
    4 Optionally, click Choose Plugin, and select the plug-in that was used to create the backup. Click OK to
    close the dialog box.
    5 Click the View icon to list the savesets for the selected client and plug-in.
    6 In the savesets list, all items are selected by default.
    To load indexes for specific savesets, clear the checkmarks for the savesets that you want to exclude.
    Alternatively, click the checkbox in the header row to remove all checkmarks, and select the individual
    savesets.
    7 Click Load, and in the Load Index dialog box, configure the following option:
    Black small square Days to Keep Index: Type or select the number of days you want to store the index in the NetVault
    Database. By default, the index is retained for one day.
    8 Click OK to close the dialog box

    Refer https://support.quest.com/technical-documents/netvault/13.0/administration-guide/45#TOPIC-1432700

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