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PDF file generated is blank

jmrivera
over 6 years ago

Hi, we're migrating a around 5000 documents from LN to SPO.  We are doing a Render with Form approach with PDF files as the output.  

Our problem is that some of the PDF files are blank and some are ok.  We thought that it was just a problem with certain LN documents.  However, when we rerun the job, a different set of PDF files are now blank.  The blank ones earlier are no longer blank.  It is not consistent as to when it happens.  Is there a configuration we're missing? 

Thanks in advance for the help.

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  • 0 over 6 years ago
    Hi Jane,

    We believe the issue you are referring to was from an older version of MNSP that is resolved in the version you are currently running, if you are seeing different please submit a Service Request so we can investigate this issue further as you may be experiencing this for a different reason that was not uncovered before and will need more investigating to determine what the issue is.

    support.quest.com/create-service-request
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  • 0 over 6 years ago
    Hi Jane,

    We believe the issue you are referring to was from an older version of MNSP that is resolved in the version you are currently running, if you are seeing different please submit a Service Request so we can investigate this issue further as you may be experiencing this for a different reason that was not uncovered before and will need more investigating to determine what the issue is.

    support.quest.com/create-service-request
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