I uninstall the agent, removed the registry, archived the agent, and create a new one with a new key and URL I have the same issue. It is with status offline. I tried the discover it does not help.
Thank you for posting to the On Demand Migration (ODM) forum. I understand you are experiencing issues with an agent. Which agent, is this the Active Directory agent installed on the source devices? Did you follow the documentation and meet the agent requirements? https://support.quest.com/technical-documents/on-demand-migration/current/active-directory-user-guide/14#TOPIC-1601755
This issue is going to require additional investigation and resources then are available via the community forum. We will need a Service Request properly track and investigate this issue. Here is a link to create a Service Request:
https://support.quest.com/create-service-request
Provide detailed steps and screen shots to assist.
Are there any errors displayed?
Any errors in the Event Viewer Application and/or Security logs?
If you could the following information in the Service Request, this will help speed up the investigation:
* Region
*Organization ID
* Project ID
The following KB article provides additional information on how to gather this information:
Regards,
Scott Russo
Senior Technical Support Engineer
Quest | Support
