What is On Demand?
On Demand is a cloud based management platform, providing access to multiple Quest Software Microsoft management tools through a single interface. Cloud based is a term that refers to applications, services or resources made available to users on demand via the Internet. Quest On Demand is a Software as a Service (SaaS) application where application software is hosted in the cloud and made available to users through quest-on-demand.com. On Demand management is based on the concepts of organizations, modules, and Azure Active Directory (AD) tenants. When you sign up for the On Demand service, you create an organization. The organization can subscribe to modules. Organization administrators can use the tools provided by the modules to perform administrative actions on Azure AD tenants.
Getting Started
Accessing the On Demand Portal
- Visit http://quest-on-demand.com
- Existing accounts
- Enter your email address
- Click Next
- Enter your password and click “Sign in”
- Create an account
- Click “Create new account”
- Enter your email address and click “Verify Your Email”
- If you have signed up with Quest before, it will state that your account already exists. If this is the case, see the “Reset your password” section below
- Reset your password
- From the login screen enter your email address and click Next
- If you are coming from the “Create a new account” screen click “Sign in with an existing account”
- Click the “Forgot your password” link
- Enter and confirm your email address and click “Reset Password” to reset your password
- This will send an email with a password reset link in it. Follow the instructions from this email.
Video: How to navigate the On Demand User Interface
Tenant Management
- To add a tenant
- Click Tenants from the navigation menu
- Click “Add Tenant”
- The Add Tenant dialog box will come up stating you must be a global administrator, click Continue
- This will redirect you to a sign page to add your o365 tenant, enter the appropriate credentials and sign in
- You will be prompted with a list of permissions On Demand requires, Click Accept
- Once completed you will be redirected back to the On Demand console and the Tenant should now be added
- To delete a tenant
- Click Tenants from the navigation menu
- Click the 3 vertical dots to the right of the Tenant name
- Click Remove
- You will be prompted with a dialog box that states removing the Tenant cannot be undone and that it disables all functions related to the tenant. If you are sure click Remove
Video: How to Add a tenant
On Demand Policy Management for Skype for Business Online
There are many Skype for Business Online policies and each policy can have many settings. Typically, policy settings must be managed using a PowerShell cmdlet. With the Policy Management for Skype for Business Online module, you can manage policies through an intuitive user interface. Policies can be applied in bulk to target users and groups and the module automatically detects group changes. The application of policies can be scheduled in order to maintain the correct Skype for Business online settings across the organization.
The initial gathering of membership information can take time especially in large environments. You can continue to create Rules and apply them as desired and they will be stored and applied once the gathering is complete.
On Demand Policy Management test parameters
The following test parameters are recommended for effective testing of On Demand Policy Management for Exchange Online
- A test or production Office 365 tenant. We recommend starting with a test tenant and then moving to a production tenant once you are familiar with On Demand operations.
- We encourage you to test On Demand Policy Management with more than one tenant if possible. The platform supports multi-tenant registration.
Setting up your first Rule
The following steps will guide you through setting up your first rule in Policy Management for Exchange Online
- On the Rules page, click Add Rule.
- In the Rule Settings blade:
- Enter a Rule Name.
- In the Target User or Groups field, type the name of a user or group.
- The field is automatically populated based on the users and groups in the tenant.
- Click Add.
- The user or group is added to the target list.
- Using the drop down policy lists, select the policies you want to apply.
- Click Save.
NOTE: Rules in the Enabled state are applied in order from top to bottom. When you apply multiple rules: - A rule higher in the list takes precedence over lower rules. - Order the rules list from granular to global. If one user in a group requires a unique policy setting, the rule for the user must be higher in the list than the rule applying a different setting for the group.
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Your first rule is now completed. To create more rules, repeat the above steps.
Troubleshooting
How to Videos
- How to navigate the On Demand User Interface
- How to Add a tenant
- How to use the Skype for Business Online Policy Management feature
Getting Started Knowledge Base Articles
- How to add a tenant in the On Demand web console
- How to select a tenant for Policy Management for Skype for Business Online
- How to create a Rule in On Demand Policy Management for Skype for Business Online
- How to edit a Rule in On Demand Policy Management for Skype for Business Online
- How to delete a rule from Policy Management
- How to see if a rule is running or not
- How to troubleshoot Rules in On Demand for Skype for Business Online
How to get Help
You can get help through a few different methods with Quest.
- The Quest Support Portal
- The support portal is a great site that will allow you to search for KBs or even submit a ticket to the On Demand Support Teams.
- To Submit a Service Requset: https://support.quest.com/create-service-request
- Note: You must be logged in to create a service request
- You can call support at 1-800-306-9329 or visit our contact page here: https://support.quest.com/contact-support
- Knowledgebase, You can access our KB here: https://support.quest.com/kb-product-select
- The support portal is a great site that will allow you to search for KBs or even submit a ticket to the On Demand Support Teams.
- The Quest Communities
- Here you can submit a question you have in our forums or view our blog posts.
- Receive Updates on status
- Visit our Status Page and subscribe to updates to stay current on any outages or partial outages that may occur. There are multiple methods of receiving these updates.
Once again, thank you for using Quest On Demand and Welcome aboard!